320 pages, 9.21 × 6.14 × 0.71 in
May 15, 2002
Oxford University Press
The following ISBNs are associated with this title:
ISBN - 10: 0199252203
ISBN - 13: 9780199252206
Table of Contents
Part I: Corporate Reputations
1. Corporate Reputation Value: Good Really is Better Than Bad
2. Stakeholders: Each Group Holds a Different Image and Reputation
3. How Corporate Images are Formed: Identifying the Pieces of the Jigsaw Puzzle
Part II: Factors Which Affect Corporate Images
4. Vision and Mission: The Soul of Corporate Reputation
5. Formal Company Policies: The Guiding Hands
6. Organizational Culture: The Invisible Web
7. Corporate Communication: What to Say
8. Corporate Identity: What You See is Often Less Than What You Get
9. Country, Industry, Partner, and Brand Images: Leveraging Secondary Associations to Enhance a Corporate Image
Part III: Managing Corporate Images and Reputations
10. Measuring Images and Reputations: What Do Stakeholders Actually Think?
11. Managing and Changing Corporate Images: It Can be Done
12. The Crisis: Communication Strategies to Protect Desired Images and Reputations
13. Recap: Avoiding the Twelve Most Common Traps
From the Publisher
Recent research in business strategy suggests that corporate reputations are a valuable strategic asset for every company. Good reputations have been shown to help firms attain and sustain superior financial performance in their industry. This book outlines how high-status companies become
corporate super brands, and it presents managers with a framework to proactively enhance their corporations' desired reputation.
While many books concentrate on advertising or corporate identity as the primary tools for reputation enhancement, this book provides a more expansive and realistic picture of what it takes to build a corporate super brand. One of its key contributions is that it emphasizes the roles of customer
value and organizational culture in the reputation-building process and exposes the limitations of corporate advertising, sponsorships, and minor corporate identity change.
Drawing on more than fifteen years of academic research, executive seminars, and consulting experience, Grahame Dowling suggests ways to improve the corporate reputations that different groups of stakeholders hold of your company. He also describes how to avoid many of the traps that catch unwary
managers who try to improve their company's desired reputation.
About the Author
Grahame Dowling is Professor of Marketing at the Australian Graduate School of Management. He is one of Australia's leading researchers and writers on marketing and its importance in today's successful corporations and organizations. He has published over 100 papers in the academic and
business press dealing with a wide range of marketing topics. In 1997, Grahame Dowling was named the Distinguished Marketing Researcher in Australia and New Zealand for his work on the adoption and diffusion of innovations. He is currently a member of the editorial boards for the journals Corporate
Reputation Review and the Journal of Business-to-Business Marketing.
.,."a detailed blueprint for the corporation determined to create, maintain, and protect a highly positive reputation...The section on image and reputation measurement is especially informative. This book is must reading for public relations professionals and also will prove enlightening to marketing managers and executives."--Choice