Creating Service Superstars: A business owner's guide to building team member's confidence, initiative and commitment - to creat

byCaroline Cooper

Paperback | January 1, 2017

Creating Service Superstars: A business owner's guide to building team member's confidence, initiative and commitment - to creat by Caroline Cooper
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Fact #1

Outstanding service tempts customers to:

  1. Spend more
  2. Come back more
  3. Be confident in referring your business to others

Fact #2

Your employees are the key drivers of your customers' experience.

In this book Caroline guides you through the stages to developing a true service culture and creating your own Service Superstars.

"It's the experience you create for customers that gets remembered"

Getting your brand's customer experience right can be the number one way to differentiate your business from your competition.

Don't leave it to chance

Caroline Cooper has over 25 years' experience in helping businesses develop their managers enabling them to get the best from their teams to create a loyal team who create loyal customers. She founded Naturally Loyal on 3 strong beliefs: ? The happier your team the happier your customers. ? Customer service training is just the tip of...
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Title:Creating Service Superstars: A business owner's guide to building team member's confidence, initiat...Format:PaperbackProduct dimensions:86 pages, 8.5 X 5.5 X 0.18 inShipping dimensions:86 pages, 8.5 X 5.5 X 0.18 inPublished:January 1, 2017Publisher:Zeal Coaching LtdLanguage:English

The following ISBNs are associated with this title:

ISBN - 10:0995618321

ISBN - 13:9780995618329

Appropriate for ages: All ages

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