Crisis Management in a Complex World by Dawn Gilpin

Crisis Management in a Complex World

byDawn Gilpin, Priscilla Murphy

Hardcover | August 15, 2008

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Managers, business owners, public relations practitioners, and others grapple daily with issues that have the potential to radically redefine the reputation of a person, company, or industry. They confront a fundamental question about contemporary crisis management: to what extent is itpossible to control events and stakeholder responses to them, in order to contain escalating crises or safeguard an organization's reputation? In Crisis Management in a Complex World, authors Dawn Gilpin and Priscilla Murphy address this question head-on. Operating from a strong theoreticalorientation, this book marks a sharp departure from other crisis management texts, which focus on nuts-and-bolts procedures and information distribution in an effort to simplify the turbulent reality of a crisis situation. Instead, this book pairs real-world examples from across the globe withtheory-based analysis to show why simplification often fails to alleviate crises, and can even intensify them. Gilpin and Murphy propose a new, complexity-based approach to organizational learning that can allow organizations to adapt quickly to changing circumstances. This volume addresses both scholars and high-level practitioners of public relations, organizational communication, and strategic management. Strongly cross-disciplinary, the book draws on theories from communication, the physical sciences, and business. It invites controversy and ultimately aimsto change the way people conceptualize and prepare for crises.

About The Author

Dawn Gilpin is an Instructor, Department of Strategic and Organizational Communication at Temple University. Priscilla Murphy is a Professor, Department of Strategic and Organizational Communication at Temple University.

Details & Specs

Title:Crisis Management in a Complex WorldFormat:HardcoverDimensions:240 pages, 9.25 × 6.13 × 0.98 inPublished:August 15, 2008Publisher:Oxford University PressLanguage:English

The following ISBNs are associated with this title:

ISBN - 10:0195328728

ISBN - 13:9780195328721

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"As I grow older I find the most impressive academic contributions are those which rouse a feeling of aha! They completely overturn conventional wisdom, but, in retrospect, seem such obvious common sense. This book is one such contribution. And, although complexity theory is notoriously tough to turn into useful applications, Gilpin and Murphy provide clear guidelines--for before, during, and after--on why and how, to make immediate improvements in managing crises."--Professor David McKie, Waikato Management School, New Zealand "This text is an exciting contribution to understanding crisis management beyond the many simplistic and over-used process-generated solutions in the field. For too long crisis management has suffered from superficial theoretical treatment. This text provides scholars and students with a theoretical approach that goes beyond the traditional conflict management model. Applying complexity theory to the field of crisis management will go a long way to rectify this situation and is one of the most significant theory development in the field. This text provides an alternative perspective of how to deal with a crisis, proposes an alternative explanation of why crises develop as they do, and produces an understanding of the unexpected outcomes that often accompany them."--Derina R. Holtzhausen, Associate Professor, Director of Graduate Studies, School of Mass Communications, University of South Florida "Since the early 1980s, academics and scholars have devoted endless hours and pages to discussing crises These voices split roughly into two camps. One believes that careful planning, vigilance, and message strategy development can prevent and mitigate crisisdamage. That logic is a consultant's delight because it is the rationale for billable hours. In Crisis Management in a Complex World, Gilpin and Murphy argue wisely for insights into a second approach, one that discusses crisis prevention and response by more accurately featuring the difficulties of complexity, uncertainty, and control. these authors demonstrate how confusion, unforeseen events, and missing information constitute the reality of crisis, and therefore demands focused flexibility in planning and responding. This insight advances both the academic insights into crisis and adds caution for practitioners."--Robert L. Heath, Professor Emeritus, School of Communication, University of Houston