Crucial Conversations Tools for Talking When Stakes Are High, Second Edition

Paperback | September 9, 2011

byKerry Patterson, Joseph Grenny, Ron McMillan

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The New York Times and Washington Post bestseller that changed the way millions communicate

“[Crucial Conversations] draws our attention to those defining moments that literally shape our lives, our relationships, and our world. . . . This book deserves to take its place as one of the key thought leadership contributions of our time.”
—from the Foreword by Stephen R. Covey, author of The 7 Habits of Highly Effective People

“The quality of your life comes out of the quality of your dialogues and conversations. Here’s how to instantly uplift your crucial conversations.”
—Mark Victor Hansen, cocreator of the #1 New York Times bestselling series Chicken Soup for the Soul®

The first edition of Crucial Conversations exploded onto the scene and revolutionized the way millions of people communicate when stakes are high. This new edition gives you the tools to:

  • Prepare for high-stakes situations
  • Transform anger and hurt feelings into powerful dialogue
  • Make it safe to talk about almost anything
  • Be persuasive, not abrasive

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From the Publisher

The New York Times and Washington Post bestseller that changed the way millions communicate“[Crucial Conversations] draws our attention to those defining moments that literally shape our lives, our relationships, and our world. . . . This book deserves to take its place as one of the key thought leadership contributions of our time.”—f...

Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler are cofounders of VitalSmarts, an innovator in corporate training and organizational performance.www.vitalsmarts.com

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Format:PaperbackDimensions:9 × 6 × 0.7 inPublished:September 9, 2011Publisher:McGraw-Hill EducationLanguage:English

The following ISBNs are associated with this title:

ISBN - 10:0071771328

ISBN - 13:9780071771320

Customer Reviews of Crucial Conversations Tools for Talking When Stakes Are High, Second Edition

Reviews

Rated 3 out of 5 by from Helps identify tough to handle workplace conversations I read this at the recommendation of my former place of work. This book helped to identify which conversations can be difficult to maneuver around in a workplace where people have various personalities and viewpoints. I personally prefer the sequel, "Crucial Confrontations" better than this original book. #plumreview
Date published: 2016-12-04
Rated 5 out of 5 by from Mrs Really helpful and will be referring back to it until I master my skills
Date published: 2014-07-01