Cruise Management: Information and Decision Support Systems by Alexis PapathanassisCruise Management: Information and Decision Support Systems by Alexis Papathanassis

Cruise Management: Information and Decision Support Systems

byAlexis PapathanassisEditorMichael H. Breitner, Cornelia Schoen

Paperback | October 29, 2011

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Increasingly, cruise operators are utilising information and communication technologies (ICTs) to improve service-effectiveness and process efficiency, both on- and off-board. Therefore, it is worth initiating a discussion on the potential and challenges ICTs entail for both cruise operators' back-offices and for cruisers' consumption experiences. This book documents the proceedings of the 1st e-Cruising Conference (Bremerhaven, Germany), which was aimed at discussing the possibilities and applicability of ICTs and mobile services in various aspects of cruise operations. Following a rigorous double-blind review, the best papers were chosen to be incorporated in this volume.
Prof. Dr. Alexis Papathanassis specialises on Cruise Management and e-Tourism at the Bremerhaven University of Applied Sciences.Prof. Dr. Michael Breitner leads the Institute of Wirtschaftsinformatik at the Leibniz Universität Hannover (LUH).Prof. Dr. Cornelia Schoen specialises on Operations Research and Revenue Management at the GISM...
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Title:Cruise Management: Information and Decision Support SystemsFormat:PaperbackDimensions:249 pagesPublished:October 29, 2011Publisher:Springer-Verlag/Sci-Tech/TradeLanguage:English

The following ISBNs are associated with this title:

ISBN - 10:3834932728

ISBN - 13:9783834932723

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Table of Contents

Cruise Passenger Behaviour & Choices

IT-enabled Employee Scheduling, Cruise Excursions and Complaint Management

Mobile Infotainment on Cruise Ships

Cruise Revenue Management Systems & Onboard Spending