Customer-Driven Project Management: Building Quality into Project Processes

Hardcover | July 3, 2001

byBruce Barkley, James Saylor

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Reorganize any project for improved efficiency and quality

Designed around numerous case studies, Customer-Driven Project Management, Second Edition drives home the importance of front-end customer involvement for project managers and engineers alike. Authors Bruce T. Barkley and James Saylor have added six new chapters to this edition, focusing on Internet support systems, selling the project, and a model for e-business projects. This integrated approach to Custom-Driven Project Management (CDPM) explains the new enterprise project life cycle and gives you a wide range of effective tools for developing customer-driven teams. You learn how to:


* Use people involvement tools and techniques
* Recognize senior management’s role in project review
* Be aware of the full range of personal and professional issues
* Apply definition, selection, and analysis tools and techniques
*Work with project management and system development tools and techniques
* More

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From the Publisher

Reorganize any project for improved efficiency and qualityDesigned around numerous case studies, Customer-Driven Project Management, Second Edition drives home the importance of front-end customer involvement for project managers and engineers alike. Authors Bruce T. Barkley and James Saylor have added six new chapters to this edition...

From the Jacket

LET CUSTOMERS CREATE YOUR SUCCESS!With New Cases and Scheduling Applications -- and New Insights on Project Management in the Internet Age!Complete resource for project managers and project executives on project quality management! Practical guide to doing the right job -- and getting the job done right the first time!See how embedded...

Bruce T. Barkley is co-author of the first edition of this book, faculty member with the Keller Graduate School of Management in Atlanta, Georgia, and Project Administrator with Universal Avionics Corporation, a global high-tech electronics firm. Mr. Barkley has served as Vice President of The Learning Group Corporation, instructor wi...

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Format:HardcoverDimensions:609 pages, 9.3 × 6.5 × 1.92 inPublished:July 3, 2001Publisher:McGraw-Hill EducationLanguage:English

The following ISBNs are associated with this title:

ISBN - 10:0071369821

ISBN - 13:9780071369824

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Extra Content

Table of Contents

Chapter 1: Project Management in the E-World: Changing Rules and Roles.

Chapter 2: Customer-Driven Quality and Scheduling.

Chapter 3: Project Management and Quality.

Chapter 4: Historical Perspective on Project Quality Management.

Chapter 5: Leadership and Quality.

Chapter 6: The Eight-Step Process.

Chapter 7: A Summary of Tools.

Chapter 8: Quality Project Review.

Chapter 9: Customer-Driven Teams (CDTs).

Chapter 10: "Brand You" and Professional Growth.

Chapter 11: Quality Team Skills.

Chapter 12: Translating Expectations to Specifications.

Chapter 13: Process Tools.

Chapter 14: Tools for Quality Decisions.

Chapter 15: Work Flows.

Chapter 16: Work Breakdown and Scheduling.

Chapter 17: More Tools.

Chapter 18: Some Future Considerations.

Appendix A: Cases in Project Quality Management.

Appendix B: Project Quality Management: PMI Body of Knowledge.

Appendix C: Assessment.