Customer Service Call Center Jobs from Home: What Is a Call Center, and Outsourcing and Telemarketing Call Center Services for Beginners by Sharon Copeland, Malibu Publishing

Customer Service Call Center Jobs from Home: What Is a Call Center, and Outsourcing and…

bySharon Copeland, Malibu Publishing

Kobo ebook | April 29, 2013

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Call centers have been the human crossing point for years in several areas including order-taking, catalog sales, post-sale service, and telephone solicitation. With the booming of e-commerce, call centers are becoming more important since they play roles in organizations without the need for other physical presence or human contact. Nowadays, customer services have taken many forms. Consumers expect that they will be able to obtain the same quality of services and answers through whatever medium convenient for them; e-mail sending, filling out forms, telephone calls or even through online services. So, what are the requirements of establishing a customer service call center or finding a job as a call center agent? To answer that question, exploring the elements, connections, and overall skills involved is necessary.
Title:Customer Service Call Center Jobs from Home: What Is a Call Center, and Outsourcing and…Format:Kobo ebookPublished:April 29, 2013Publisher:Lulu.comLanguage:English

The following ISBNs are associated with this title:

ISBN - 10:1300988169

ISBN - 13:9781300988168

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