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The demand on multi-line reps to sell Life insurance has never been higher. Through my coaching, conducting sales interviews, and accompanying reps on joint sales calls, I've experienced the prospect interviews collected in this book. Many times after sharing…

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Summary of The Innovator’s Dilemma by Clayton M. Christensen | Includes & Analysis Preview : The Innovator’s Dilemma contemplates the difficulties of maintaining a firm’s position when faced with innovative technologies. It was first published in 1997 and remains…

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Today we are going to be talking about a special way of influencing or persuasion that is not so much about the tactics and strategies but is as effective if not more so than manipulation! This will allow you to be influential more easily and effortlessly!…
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An employee’s ability to properly resolve a customer issue or complaint is crucial in enhancing customer loyalty. They must not only feel confident that we are competent to resolve any issue of inconvenience, but also walk away feeling valued, respected, and that…

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There is a science to successful customer relationship management and without it, your business can never reach its full potential. Download Customer Relationship Management: The How-To Guide now and get all the strategies youll need to attract customers and keep…
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A Guide to Building Customer Relationships and Sustaining Customer Loyalty With greater options than ever before, consumers are demanding more than just an excellent product. “The Superior Customer Experience" is for every front line team member. It gives a…
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$4.82

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If customer service does not generate loyalty, there is something wrong with what you are doing. Any effective approach to customer service is going to result in making people feel good. But the most effective customer service takes it one step further – it…

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This book summary is created for individuals who want to flesh out the essential contents but are too busy to go through the entire book. This book is not intended to replace the original book. Why do people say “yes” to some things while others say “no”?…

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If you’ve ever thought that you’re the only one who truly cares about service and you’re not sure how to maintain momentum in your organization, ‘The Customer Service Zoo’ may be just what you need to look at things with a fresh perspective. It’s an easy to read…
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$3.62

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Companies which have a satisfactory percentage of loyal customers have the advantage of channeling funds into a self reinforcing system in which the company delivers constantly evolving superior value and high quality products and services. The element of loyalty…

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DK's best-selling Essential Managers series are ideal for managers at every level. These compact references demonstrate the techniques and skills that are useful in any work environment, making this series the most accessible single-subject business guides on the…

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This e- book is designed to provide you a compact and workable approach to secure proactive, first mover advantages when trying to maintain your sanity and control while serving demanding stakeholders and customers. The integrated approach proposed will give you…