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The demand on multi-line reps to sell Life insurance has never been higher. Through my coaching, conducting sales interviews, and accompanying reps on joint sales calls, I've experienced the prospect interviews collected in this book. Many times after sharing…

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Telephone (or Email) Customer Service will show you how to make angry customers your best friends. There are several quick ideas to help you handle many of the most common customer service situations.

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En un escenario donde el usuario, cada vez mejor informado y más exigente, se torna en el epicentro de toda acción de marketing, las empresas deben tener en consideración no sólo los resultados en los buscadores de Internet, sino la conversación generada en torno…

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There is a science to successful customer relationship management and without it, your business can never reach its full potential. Download Customer Relationship Management: The How-To Guide now and get all the strategies youll need to attract customers and keep…

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This Element is an excerpt from The Truth About What Customers Want (9780137142262) by Michael R. Solomon. Available in print and digital formats. Fully exploit the powerful human sense your marketing has overlooked for too long: scent . As scientists continue to…

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This e- book is designed to provide you a compact and workable approach to secure proactive, first mover advantages when trying to maintain your sanity and control while serving demanding stakeholders and customers. The integrated approach proposed will give you…

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Today we are going to be talking about a special way of influencing or persuasion that is not so much about the tactics and strategies but is as effective if not more so than manipulation! This will allow you to be influential more easily and effortlessly!…

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Let’s face it…customer service isn’t sexiest subject and Catherine DeVrye, author of the #1 best seller ‘Good Service is Good Business’, admits her latest title may be regarded as flippant, politically incorrect or potentially dent her reputation as a respectable…

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Knock your socks off service doesn't just happen. It requires coaching on an ongoing basis. Now, thanks to authors Kristin Anderson and Ron Zemke, supervisors have a practical guide to the day-to-day challenges that arise in training superior customer service…

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This book is your quick guide to telephone skills. In five short lessons, you’ll have the skills you need to be the best ambassador you can be for your own company or for your employer’s through your ability to communicate over the phone. The five quick steps in…

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If customer service does not generate loyalty, there is something wrong with what you are doing. Any effective approach to customer service is going to result in making people feel good. But the most effective customer service takes it one step further – it…

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- Brand-New Private Short Course Lets You Easily Teach Your Customers and Subscribers The Basics of Choosing Profitable Clickbank Products!  Highlight and copy the copy and paste phrases including   the quotation marks. one at a  time and paste…