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The demand on multi-line reps to sell Life insurance has never been higher. Through my coaching, conducting sales interviews, and accompanying reps on joint sales calls, I've experienced the prospect interviews collected in this book. Many times after sharing these experiences while coaching or…read more

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Burnout within human resource staff is common. The cause can vary widely and may have one or many contributing factors. Burnout can cause staff to be reluctant to be helpful to clients and can even keep them in a state of lethargy when it comes to customer service. This can be detrimental to…read more

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An employee’s ability to properly resolve a customer issue or complaint is crucial in enhancing customer loyalty. They must not only feel confident that we are competent to resolve any issue of inconvenience, but also walk away feeling valued, respected, and that they are not to blame for the…read more

Customer Retention Force

by Anonymous|

September 20, 2014

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Discover The Little-Known Secrets In Keeping Your Customers Happy That  Creates A Goldmine For You … And See How Regular People With MINIMAL Training & Experience Are Using This Information To Develop Unstoppable Loyalty From Their Customer Base! Companies which have a satisfactory…read more

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- Brand-New Private Short Course Lets You Easily Teach Your Customers and Subscribers The Basics of Choosing Profitable Clickbank Products!  Highlight and copy the copy and paste phrases including   the quotation marks. one at a  time and paste them in   to the "find…read more

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If customer service does not generate loyalty, there is something wrong with what you are doing. Any effective approach to customer service is going to result in making people feel good. But the most effective customer service takes it one step further – it creates a relationship. People like to…read more

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This Element is an excerpt from The Truth About What Customers Want (9780137142262) by Michael R. Solomon. Available in print and digital formats. Meet the “cybermediaries”: how consumers find and choose products on the Internet. With the tremendous number of Web sites available and the huge…read more

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This Element is an excerpt from The Truth About What Customers Want (9780137142262) by Michael R. Solomon. Available in print and digital formats. Fully exploit the powerful human sense your marketing has overlooked for too long: scent . As scientists continue to discover the powerful effects of…read more

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(Net Neutrality Update) An industry insider "spills the beans" in this personal discourse about being employed by a leading DSL Internet service provider. What would YOU know if you worked for this company? Would you dare tell what you know? Are customers getting what they agreed to…read more

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First impressions are often lasting impressions. How customers are treated on the phone can quickly turn them into either an ex-customer or a customer for life. This thorough, quick-reading guide shows anyone who uses the phone -- from salesperson to manager to secretary -- how to treat it as a…read more

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This book covers the essentials of customer service Chapter one: The importance of customers Chapter two: The effect of good and bad customer service Chapter three - Customer satisfaction and loyalty Chapter four - Attitudes and skills for good customer service Chapter five - Add on selling…read more

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"Succeeding with Difficult Customers" is for anyone who is in contact with customers on a regular basis: clerks, sales personnel, customer service representatives, phone service representatives, managers who are in the customer contact loop, and so on. It is also for those business owners and…read more