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The demand on multi-line reps to sell Life insurance has never been higher. Through my coaching, conducting sales interviews, and accompanying reps on joint sales calls, I've experienced the prospect interviews collected in this book. Many times after sharing…

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Telephone (or Email) Customer Service will show you how to make angry customers your best friends. There are several quick ideas to help you handle many of the most common customer service situations.

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This Element is an excerpt from The Truth About What Customers Want (9780137142262) by Michael R. Solomon. Available in print and digital formats. Fully exploit the powerful human sense your marketing has overlooked for too long: scent . As scientists continue to…

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Have you ever needed the perfect quote for your Twitter or other social media account, but it was too long? “Highly Tweetable” solves that problem by providing you with more than 5,000 perfectly sized, interesting quotes and saying from visionaries, entertainers,…

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Your customers are heart of your business, and your relationships with your customers will determine if your business succeeds or fails. In this book, John Di Lemme shares his inside secrets to create the ultimate first and last impression with your clients. Plus…
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An employee’s ability to properly resolve a customer issue or complaint is crucial in enhancing customer loyalty. They must not only feel confident that we are competent to resolve any issue of inconvenience, but also walk away feeling valued, respected, and that…
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Discover the Simple Technique to Increasing Sales by 300% in just 90 Days It’s not a gimmick, it’s not manipulative, and it’s easier, faster, and more fun than a “traditional” sales pitch. It’s one simple mentality that is forever changing the way businesses…
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$2.99

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- Brand-New Private Short Course Lets You Easily Teach Your Customers and Subscribers The Basics of Choosing Profitable Clickbank Products!  Highlight and copy the copy and paste phrases including   the quotation marks. one at a  time and paste…

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Summary of The Innovator’s Dilemma by Clayton M. Christensen | Includes & Analysis Preview : The Innovator’s Dilemma contemplates the difficulties of maintaining a firm’s position when faced with innovative technologies. It was first published in 1997 and remains…

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This book covers the essentials of customer service Chapter one: The importance of customers Chapter two: The effect of good and bad customer service Chapter three - Customer satisfaction and loyalty Chapter four - Attitudes and skills for good customer service…

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Frankly, too often, financial institutions find CRM to be a dose of bitter medicine. It shouldn’t be. CRM can be just the right tonic, if taken in the right doses, to solve very specific maladies. This requires honest conversation and planning.

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DK's best-selling Essential Managers series are ideal for managers at every level. These compact references demonstrate the techniques and skills that are useful in any work environment, making this series the most accessible single-subject business guides on the…