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Terrific is a book that focuses on special people with Down Syndrome in the marketplace. It is a unique approach to defining excellence in customer service in a day when there appears to be very little found anywhere.read more

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From the board rooms and ‘war rooms’ of large, medium and small enterprises the programs are being launched to promote customer loyalty. Small business professionals like doctors, retailers, lawyers and new entrepreneurs want that extra edge not only to keep…read more

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Why have we come to expect a poor experience when it comes to customer service? Why do we simply accept waiting hours in a lobby when we made an appointment for a specific time? Why do we “understand and accept” that we may not board a flight even after having…read more

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"Just as DNA is the foundational building block of all human bodies, so customer service is the foundation of any growing and evolving organization." Curtis Hill, Erik Alberts, and Richard Godfrey have spent years working in and with Fortune 500 companies like…read more

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Rule Of Thumb: A Guide to Customer Service and Business Relationships is an introductory guide for first-time entrepreneurs and small business owners seeking to gain a basic understanding of what it takes to create unrivaled customer service and long-lasting…read more

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The ability to look after your customers is crucial to anyone who wants to advance their career. Written by Di McLanachan, a leading expert on customer care as both a coach and a practitioner, this book quickly teaches you the insider secrets you need to know to…read more

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The explosion of mobile access across the globe has shaken the foundations of the traditional sales funnel, and businesses are scrambling to adapt and find new ways to tap into the market. For all their effort, many have failed to realize that the issue is not…read more

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We are in the age of the empowered customer. There are more and more customer choices, greater and greater customer demands on organizations everywhere. Your Customers want to contact you utilizing an ever-growing number of channels but still expect a continual…read more

Kobo Edition (eBook) | Spanish

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Aplicar técnicas de comunicación básica en distintas situaciones de atención y trato en función de distintos elementos, barreras, dificultades y alteraciones. Adoptar actitudes y comportamientos que proporcionen una atención efectiva y de calidad de servicio al…read more

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12 Principles of Quality Service is about a brilliantly simple way American companies can compete successfully for customers in a global market. Common sense, fair play, and the latest and shrewdest lessons in marketing and management are combined in a concept…read more

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Strategies and Action Steps to Delight Your Customers NOW! BUILD a mindset and a toolset to bring your service UP! DEVELOP a service culture that sizzles and succeeds. APPLY proven techniques to get closer to your customers. POLISH your perception points to…read more

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The Goodwill prepared people with barriers to work for employment. Immigrants became bank tellers, ex-convicts became forklift drivers, and homeless single mothers became medical assistants. The vision of the Goodwill was a world where everyone experienced the…read more