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Successful People Skills In A Week: Teach Yourself

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The ability to communicate effectively is crucial to anyone who wants to advance their career. Written by Christine Harvey, a leading expert on workplace communication, this book quickly teaches you the insider secrets you need to know to in order to communicate…
Kaleidoscope: Delivering Innovative Service That Sparkles
Kobo ebook

|February 14, 2017

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Add a Little Sparkle to Your Service In his newest book on innovative service, bestselling author Chip R. Bell focuses on the importance of delivering the “core” of a service experience in a fashion that is value-unique, not just value-added. In his own words,…
Sprinkles: Creating Awesome Experiences Through Innovative Service
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|February 10, 2015

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save 12%

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What makes a great cookie or cupcake special? Sprinkles!! Elevate your service from value-added to value-unique with Sprinkles , by bestselling author Chip R. Bell. This amazing little book is full of compelling stories, breathtaking insights, and super-cool…
The 3 ‘R's of Customer Service

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Hands up if you are happy with the standards of customer service? Nobody?! Well, I am pleased to say that you have come to the right place... Matthew Storey is passionate about changing the face of customer service by actually introducing a human face! Far too…
Raising the BARista: The 12 Steps to an Awesome and Profitable Service Culture

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Are you in a hospitality business but struggling to take your business to the next level? Do you want a sure-fire way to increase your profits - and have happier customers? Do you want to jump out of bed knowing your business is improving every day? Raising The…
The Service Payoff: How Customer Service Champions Outserve and Outlast the Competition

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It gives you all the tools you need to go BEYOND customer service, to go BEYOND customer satisfaction, to achieve customer enthusiasm. And you'll be able to use these hundreds of tips and tactics, skills and strategies, on the job, in any job, or even at home,…
Kundeneinbindung im Innovationsprozess – Konzepte
Kobo ebook | German

|December 19, 2017

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Der erste Band des zweiteiligen essentials stellt die wichtigsten theoretischen Konzepte zur Kundeneinbindung praxisnah dar und vermittelt konkrete Handlungsempfehlungen für Unternehmen. Hierbei liegt das Augenmerk vor allem auf der Risikobewertung sowie den…
Pubblica il Tuo Libro
Kobo ebook

|January 17, 2018

$6.41

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I Segreti e Trucchi in Come Pubblicare e Vendere il Tuo Libro Hai scritto un bellissimo libro e sei fiero/a, ti senti sicuro/a che il tuo libro sia un capolavoro, sei sicuro/a di rispondere a queste domande E’ scritto con le lettere, punti, spazi di ammissioni?…
Client Centric: Grow Your Business With An Amazing Customer Experience

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Client Centric lays the groundwork for entrepreneurs, sales, and service professionals to systemize and expand their business. The author of this book is Randy Charach, a self-made multi-millionaire. Randy's eclectic background as an entrepreneur and entertainer…
Kundeneinbindung im Innovationsprozess – Methoden
Kobo ebook | German

|December 16, 2017

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Der zweite Band des zweiteiligen essentials gibt Handlungsempfehlungen zur Kundeneinbindung innerhalb des Innovationsprozesses. Der Schwerpunkt liegt dabei auf dem Vergleich und der richtigen Auswahl konkreter Methoden zur Kundeneinbindung zum idealen Zeitpunkt.…
Manual de capacitación. Gestión de calidad: Como pasar de un servicio regular a un servicio de…

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La redacción de este manual está diseñada para ser tan amena como una charla en la que recibes opiniones y consejos, para que seas tú quien diga: Cómo quieres que se hagan las cosas. Eso es lo que espera de ti tu personal. Debes de formar un equipo de personas…
Customer Relationship Management: A powerful tool for attracting and retaining customers

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Understand customer relationship management in no time! Find out everything you need to know about this powerful tool with this practical and accessible guide. Customer relationship management is a valuable tool in an increasingly competitive business world. It…
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