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The ability to communicate effectively is crucial to anyone who wants to advance their career. Written by Christine Harvey, a leading expert on workplace communication, this book quickly teaches you the insider secrets you need to know to in order to communicate…

Kaleidoscope

by Chip R. Bell

|February 14, 2017

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Add a Little Sparkle to Your Service In his newest book on innovative service, bestselling author Chip R. Bell focuses on the importance of delivering the “core” of a service experience in a fashion that is value-unique, not just value-added. In his own words,…
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Good old fashion customer service is still alive and well across the globe......But in this book you will observe it was the customer who wrote his experience; for he was given superb customer service which generated a loyal customer, creating a customer for…

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Aplicar técnicas de comunicación básica en distintas situaciones de atención y trato en función de distintos elementos, barreras, dificultades y alteraciones. Adoptar actitudes y comportamientos que proporcionen una atención efectiva y de calidad de servicio al…

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In most instances the telephone is the first impression that a customer has of us. If we don’t do well, it may be the last impression that they have of us – because they may not come back. Just as there is etiquette for face-to-face service, there is also…

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Versehen Sie Ihr Produkt mit Nachdruck-/Reproduktions-Rechten. Das erhöht den Wert, weil Käufer damit Geld verdienen und ein Geschäft starten können. Sie sollten auch einige Ihrer Werbeangebote in oder an Ihrem Produkt platzieren. Je mehr davon verkauft werden,…
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"An earnest yet unsettling account of frontline emergency healthcare in the US today from the point of view of one long-term participant, a nurse practitioner. Honesty and agony jump off the page, as the author closely chronicles the transformation of healthcare…

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Magic for Malls make the connection between the low self-esteem experienced by many retail staff and poor level of service suffered by customers. It then lays out The Magic Programme, developed for staff at the award-winning shopping centre at Meadowhall and then…

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Why have we come to expect a poor experience when it comes to customer service? Why do we simply accept waiting hours in a lobby when we made an appointment for a specific time? Why do we “understand and accept” that we may not board a flight even after having…

Business Branding

by Anthony Ekanem

|November 11, 2016

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Branding is all about image of a business. The concept doesn’t only include style, emblems and logos but also the image of quality perceived. The image perceived may be of total quality, reliability, and more. Branding is about the business and how a business is…

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In today's business world, competition is fierce and appears from every corner of the globe. But the key factor in success for any business entity is its people. Business is the People & People are the Business emphasizes the critical relationship between healthy…
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Customer Service: The Kingpin of Business Success in Africa is a must read as it communicates how the power of customer service can revolutionise business on the African continent. The book uses proverbs and wise sayings to captivate the reader into action. The…