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Sure-Fire, Can't-Miss Tips, Techniques, and Ideas for Building Lifelong Customer Loyalty Imagine having the customer-service secrets of the world's most successful businesses right at your fingertips . With this book you can! Authors Donna Greiner and Theodore…

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In today’s Internet-driven world, customers have more power than ever. Through what interactive marketing expert Pete Blackshaw calls "consumer-generated media"—blogs, social networking pages, message boards, product review sites—even a single disgruntled…
Kobo ebook | French

|April 5, 2017

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Les Fred sont les millions de gens qui ont laissé Mark Sanborn les inspirer par l'exemple du vrai facteur Fred Shea, ainsi que les millions d'autres qui ont mis en pratique le code de réussite de ce Fred sans même faire sa connaissance. À quoi Fred doit-il d'être…

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WHAT MAKES CUSTOMERS LOYAL TO AND RAVE ABOUT YOUR BRAND? Customer experience has been leveraged upon as a key competitive differentiator in Western countries for a long time now. In recent years, the maturity of Asian economies has necessitated a higher emphasis…

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Se lavori in proprio sai anche che il cliente è la tua risorsa più preziosa per crescere e va curato e fatto felice come manco il più grande amore della tua vita. Spesso non è una mission super facile e, per questo, abbiamo pensato all'ebook "La customer…

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Gartner anticipates that the customer relationship management (CRM) market will rise to $36 billion by just 2017. Yet despite that massive market, Forrester Research found that 49% of CRM projects fail. Yikes! That’s $18 billion down the drain. Why the…
Kobo ebook

|February 13, 2017

$10.69

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Customer service is not 'a part' of your business... Customer service 'IS' your business! Business success (whether retail, service-based, or even direct buyer connection) is built by establishing mutually profitable relationships;…

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Enfin, un guide pour implanter et gérer la distribution en multicanal Toutes entreprises privées et organisations publiques se doivent d’utiliser le multicanal pour offrir leurs produits et leurs services. Malheureusement, il n’y a pas de journée où de nombreux…

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Tan solo dos años después de que Steve Jobs presentará el primer iPhone en enero de 2007, Apple –que nunca había vendido teléfonos móviles hasta la fecha– desbancaba a Nokia como líder de ventas en el sector de la telefonía. Apple cambió la industria de la…

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How do you know---with certainty---that your business is as profitable as it could be? Don’t put this book down until you’ve earned all the profits you need to fund every worthy project on your business bucket list. This straightforward Roadmap shows you how to…

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We are in the age of the empowered customer. There are more and more customer choices, greater and greater customer demands on organizations everywhere. Your Customers want to contact you utilizing an ever-growing number of channels but still expect a continual…