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THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME You've heard it a million times: "The customer is always right." But let’s face it--sometimes the customer is misinformed, confused, or downright difficult. The ability to handle such customers is what…

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In today’s Internet-driven world, customers have more power than ever. Through what interactive marketing expert Pete Blackshaw calls "consumer-generated media"—blogs, social networking pages, message boards, product review sites—even a single disgruntled…

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When did delivering mediocre client service become acceptable? It didn't! Then why do so many professional service firms fail to deliver excellent client service? Craig gives you 21 reminders that will make your clients say "wow!"

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We are in the age of the empowered customer. There are more and more customer choices, greater and greater customer demands on organizations everywhere. Your Customers want to contact you utilizing an ever-growing number of channels but still expect a continual…

Mr. Shmooze

by Richard Abraham

|January 24, 2017

Audio Book (CD)

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Mr. Shmooze is the parable of a man who reveals the secret shared by all superstar salespeople. Selling, in its most exquisite form, is not about taking, nor is it about persuading. Selling, believe it or not, is about giving. Mr. Shmooze gives for a living. He…

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Remember What Your MAMAs Taught You provides a unique way of looking at customer service. Author Brenda Hill brings over 20 years of experience providing quality customer service to many customers. Remember What Your MAMAs Taught You provides valuable information…
Kobo ebook | Dutch

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Wat verwacht jij als klant van een bedrijf? Welke service vind je vanzelfsprekend? Hoe wil je behandeld worden? Wat bepaalt dat je terugkomt en wanneer is dat bedrijf jou kwijt? Dat zijn de meest essentiële vragen die je jezelf als manager moet stellen. Als jij…

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How do you know---with certainty---that your business is as profitable as it could be? Don’t put this book down until you’ve earned all the profits you need to fund every worthy project on your business bucket list. This straightforward Roadmap shows you how to…

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Connect with Affluent Customers, Create Unique Experiences Through Impeccable Service, and Close the Sale What does it take to sell high-end luxury creations to the richest clients in the world? In Selling Luxury , Robin Lent and Genevieve Tour, with 30 years of…

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Se lavori in proprio sai anche che il cliente è la tua risorsa più preziosa per crescere e va curato e fatto felice come manco il più grande amore della tua vita. Spesso non è una mission super facile e, per questo, abbiamo pensato all'ebook "La customer…

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Most customer service operations have it wrong. They gauge their effectiveness and productivity based on the number of customer calls or contacts they handle. But do your customers really want a ?relationship? with your company?s customer service department, or…

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Strategies and Action Steps to Delight Your Customers NOW! BUILD a mindset and a toolset to bring your service UP! DEVELOP a service culture that sizzles and succeeds. APPLY proven techniques to get closer to your customers. POLISH your perception points to…