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Moments Of Truth
Paperback

|February 15, 1989

$14.55 online

$16.99

save 14%

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The president and CEO of Scandinavia Airlines (SAS) shows how to adapt to the new customer-driven economy.
Secret Service: Hidden Systems That Deliver Unforgettable Customer Service

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“Either you can decide to compete on price alone and pray you can maintain a cost structure to generate a profit, or you can provide magical moments that create value for your guests. . . . Throughout Secret Service , DiJulius demonstrates how to transform bland…
Fred 2.0
Kobo ebook | French

|April 5, 2017

$14.99

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Les Fred sont les millions de gens qui ont laissé Mark Sanborn les inspirer par l'exemple du vrai facteur Fred Shea, ainsi que les millions d'autres qui ont mis en pratique le code de réussite de ce Fred sans même faire sa connaissance. À quoi Fred doit-il d'être…
The Mad Clientist's ABCs of Client Service
Kobo ebook

|July 1, 2015

$13.59 online

$17.00

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The Mad Clientist distilled 14,000 in-depth interviews with top executives into 26 pithy, pointed actions for you to start using today. Spend just 26 minutes with The Mad Clientist and his ABCs of Client Service and improve your client service immediately. An…
Clientelligence: How Superior Client Relationships Fuel Growth and Profits

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Behind every great rainmaker, mover and shaker, and leader are great relationships. In fact, replace great with superior. People who make things happen make superior relationships first. Relationships are the power source, if not the very soul, of doing good…
Customer Delight: Strategic Insights for Market Leaders

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People have commented that Customer Delight sounds like a tasty treat, and indeed this book hits a sweet spot when it comes to business literature. Great care has been taken to ensure this book is engaging, informative and useful to those who run companies.…
Service! Some People Just Don't Get It

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Finally, here is a customer service book with no fluff. The authors have extensive experience in owing and managing retail operations and franchises. They know the challenges and frustratioins of providing service on the front lines because they've been there…
Brick Wall Breakthrough. What The !@#$ Do I Do Next? : Actions for Exceptional Sales & Service.

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Written for business owners and managers, it is a how to guide to achieving exceptional sales and service. Organized around the fundamental drivers of growth- sales and service - those areas of excellence leaders need to master to survive and thrive. Presents…
Super Fans
Kobo ebook

|August 14, 2017

$13.31

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UNCOVER THE SECRETS OF CREATING LOYAL SUPER FANS THAT WILL SKYROCKET YOUR BUSINESS You don’t have to be an amazing marketing or sales person to grow your business. What if you could launch your business to a level beyond your dreams and never have to worry about…
RÉUSSIR LA DISTRIBUTION MULTICANAL: L'EFFET « WOW » EN QUALITÉ DE SERVICE À LA CLIENTÈLE

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Enfin, un guide pour implanter et gérer la distribution en multicanal Toutes entreprises privées et organisations publiques se doivent d’utiliser le multicanal pour offrir leurs produits et leurs services. Malheureusement, il n’y a pas de journée où de nombreux…
The Shelfware Problem: A Guide To Crm Adoption

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Gartner anticipates that the customer relationship management (CRM) market will rise to $36 billion by just 2017. Yet despite that massive market, Forrester Research found that 49% of CRM projects fail. Yikes! That’s $18 billion down the drain. Why the…
From Oblivious to Obsessed: Eight Obsessions Every Organisation Must Embrace to Build Customer…

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WHAT MAKES CUSTOMERS LOYAL TO AND RAVE ABOUT YOUR BRAND? Customer experience has been leveraged upon as a key competitive differentiator in Western countries for a long time now. In recent years, the maturity of Asian economies has necessitated a higher emphasis…