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THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME You've heard it a million times: "The customer is always right." But let’s face it--sometimes the customer is misinformed, confused, or downright difficult. The ability to handle such customers is what…

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Programma di Il Customer Care Come Comportarsi con i Clienti, Fidelizzarli e Stimolare il Passaparola per il Successo della Tua Azienda COME CAPIRE IL CLIENTE E STIMOLARE IL PASSAPAROLA Come ottenere un vantaggio competitivo e sostenibile. Come orientare…

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We are in the age of the empowered customer. There are more and more customer choices, greater and greater customer demands on organizations everywhere. Your Customers want to contact you utilizing an ever-growing number of channels but still expect a continual…

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Programma di La Vendita B2B Consigli Strategici per Organizzare la Vendita di Servizi e Fidelizzare il Cliente COME ORGANIZZARSI PER LA VENDITA BUSINESS-TO-BUSINESS Come organizzare tutte le informazioni in maniera razionale. Come suddividere il database in modo…
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You must deliver an amazing customer experience. Why? It is the competitive edge of new-era business—in any market and any economy. Renowned customer experience expert Shep Hyken explains how consistently amazing customers through stellar service can elevate your…

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Behind every great rainmaker, mover and shaker, and leader are great relationships. In fact, replace great with superior. People who make things happen make superior relationships first. Relationships are the power source, if not the very soul, of doing good…
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Written for business owners and managers, it is a how to guide to achieving exceptional sales and service. Organized around the fundamental drivers of growth- sales and service - those areas of excellence leaders need to master to survive and thrive. Presents…

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In The Customer Service Revolution , DiJulius points out how numerous companies have made Customer service their biggest competitive advantage, are dominating their industries, and have made price irrelevant. As a result of this Customer service revolution,…

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A guide to refocusing your business on those who matter most: customers and employees. Technology and social media tools have made it easier than ever for companies to communicate with consumers. They can listen and join in on conversations, solve problems, get…
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Una herramienta que permite mejorar los procesos de atención al cliente de cualquier organización, reduciendo costes innecesarios, previniendo situaciones conflictivas, ganando calidad y competitividad. La calidad de la atención a clientes, usuarios y ciudadanos…
Kobo ebook | Dutch

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Wat verwacht jij als klant van een bedrijf? Welke service vind je vanzelfsprekend? Hoe wil je behandeld worden? Wat bepaalt dat je terugkomt en wanneer is dat bedrijf jou kwijt? Dat zijn de meest essentiële vragen die je jezelf als manager moet stellen. Als jij…

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Information is power - you know that. But, how do you research the best Customer Service strategies, without spending too much of your time (and money) on it? The average person earns $ 1100 per week, which equates to $ 27 per hour. Trying to do the research…