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Service Operations Management: Improving Service Delivery

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This international market-leading book, aimed at both students and practising managers, provides a comprehensive and balanced introduction to service operations management. Building on the basic principles of operations management, the authors examine the…
Consumer Behaviour: Buying, Having, And Being, Seventh Canadian Edition, Loose Leaf Version

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Customer Relationship Management: Concept, Strategy, And Tools
Hardcover

|October 5, 2017

$81.86 online

$90.95

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Homo Connectus: Einblicke In Die Post-solo-ära Des Kunden
Paperback | German

|December 11, 2017

$81.86 online

$90.95

Out of stock online

Not available in stores