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Lessons From the Mouse: A Guide for Applying Disney World's Secrets of Success to Your Organization…

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What can you learn from a mouse? When that mouse has been delighting and entertaining hundreds of millions of people for decades - it turns out there is plenty to learn. Dennis Snow's Lessons From the Mouse provides ten no-nonsense, practical principles that…
Telephone (or Email) Customer Service

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Telephone (or Email) Customer Service will show you how to make angry customers your best friends. There are several quick ideas to help you handle many of the most common customer service situations.
How to Win at CRM: Strategy, Implementation, Management
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|July 28, 2017

$74.59 online

$93.19

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This book provides clarity and guidance on effective strategy, implementation and management of CRM. It explores both the conceptual and cultural context of CRM initiatives along with the particulars of CRM system implementation and management. In order to…
Cracking the Code to Life Insurance Sales for the Multi Line Agent: 10 Essential Sales Skills to…

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The demand on multi-line reps to sell Life insurance has never been higher. Through my coaching, conducting sales interviews, and accompanying reps on joint sales calls, I've experienced the prospect interviews collected in this book. Many times after sharing…
The 3 ‘R's of Customer Service

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Hands up if you are happy with the standards of customer service? Nobody?! Well, I am pleased to say that you have come to the right place... Matthew Storey is passionate about changing the face of customer service by actually introducing a human face! Far too…
Emotional Value: Creating Strong Bonds with Your Customers
Kobo ebook

|April 1, 2000

$23.19 online

$28.95

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Today's consumers demand not only services and products that are of the highest quality, but also positive, memorable experiences. This essential guide shows how organizations can leapfrog their competitors by learning how to add emotional value -the economic…
How to Land a Top-Paying Customer Service Representative Job: Your Complete Guide to Opportunities…

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For the first time, a book exists that compiles all the information candidates need to apply for their first Customer Service Representative job, or to apply for a better job. What you'll find especially helpful are the worksheets. It is so much easier to write…
The Customer Rules: The 39 Essential Rules for Delivering Sensational Service

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The former Executive Vice President of Walt Disney World shares indispensible Rules for serving customers with consistency, efficiency, creativity, sincerity, and excellence. Lee Cockerell knows that success in business--any business--depends upon winning and…
Sprinkles: Creating Awesome Experiences Through Innovative Service
Kobo ebook

|February 10, 2015

$9.29 online

$10.64

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What makes a great cookie or cupcake special? Sprinkles!! Elevate your service from value-added to value-unique with Sprinkles , by bestselling author Chip R. Bell. This amazing little book is full of compelling stories, breathtaking insights, and super-cool…
Clientelligence: How Superior Client Relationships Fuel Growth and Profits

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Behind every great rainmaker, mover and shaker, and leader are great relationships. In fact, replace great with superior. People who make things happen make superior relationships first. Relationships are the power source, if not the very soul, of doing good…
Competitive Advantage of Customer Centricity
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|June 5, 2017

$79.79 online

$99.74

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This book presents strategies that put the customer at the center of an enterprise. It elaborates on the reasons for viewing customers as assets that a firm needs to acquire, develop and cultivate in order to generate profitable relationships, and champions…
La estrategia CRM: Las claves para aumentar y fidelizar a la clientela

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Este libro es una guía práctica y accesible para entender y aplicar la estrategia CRM, que le aportará la información esencial y le permitirá ganar tiempo. En tan solo 50 minutos usted podrá: • Aplicar el concepto y la estrategia CRM para gestionar de forma…
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