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“ I’ve read tons of Instagram marketing ebooks and they don’t have this genuine content. “ - Peter Aguilera Did you know, Instagram is twice as big as Twitter, and as big as all the major social media platforms, combined ? Or that a revolutionary feature is…

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Your business success is now forever linked to the success of your customers Customer Success is the groundbreaking guide to the exciting new model of customer management. Business relationships are fundamentally changing. In the world B.C. (Before Cloud),…
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|This title releases July 21, 2017

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After hundreds of emails, and thousands of downloads; Instagram Marketing That Sells: How To Go Viral is finally here. The first book in the IMTS series was praised for being the only source of secrets the “marketing gurus” don’t want you to know; after all, a…

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The demand on multi-line reps to sell Life insurance has never been higher. Through my coaching, conducting sales interviews, and accompanying reps on joint sales calls, I've experienced the prospect interviews collected in this book. Many times after sharing…
Kobo ebook

|April 8, 2016

$127.89 online

$159.81

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In Design for Services, Anna Meroni and Daniela Sangiorgi articulate what Design is doing and can do for services, and how this connects to existing fields of knowledge and practice. Designers previously saw their task as the conceptualisation, development and…
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|October 29, 2011

$8.19 online

$9.31

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Who wouldÆve thought that a practical, fun, easy-to-read customer service book would capture the hearts of hundreds of thousands of readers? Now, celebrating its 20th anniversary, Delivering Knock Your Socks Off Service has been completely revised and is better…

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"Just as DNA is the foundational building block of all human bodies, so customer service is the foundation of any growing and evolving organization." Curtis Hill, Erik Alberts, and Richard Godfrey have spent years working in and with Fortune 500 companies like…

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In The Customer Service Revolution , DiJulius points out how numerous companies have made Customer service their biggest competitive advantage, are dominating their industries, and have made price irrelevant. As a result of this Customer service revolution,…

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The former Executive Vice President of Walt Disney World shares indispensible Rules for serving customers with consistency, efficiency, creativity, sincerity, and excellence. Lee Cockerell knows that success in business--any business--depends upon winning and…

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In today’s Internet-driven world, customers have more power than ever. Through what interactive marketing expert Pete Blackshaw calls "consumer-generated media"—blogs, social networking pages, message boards, product review sites—even a single disgruntled…

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Whether for a business owner or an employee, this guide will show how to offer concierge-level customer service that will provide an edge in today’s competitive business world. From interviews with top concierges to helping review nonverbal cues and body…

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Welcome to this new episode of the Real Fast Results podcast! Today’s episode features Brandon T. Adams. Brandon is the co-host and one of the executive producers of Ambitious Adventures, a reality television program. It focuses on the compelling stories of your…