490 results for

Sort By:

Sorted By: Top Matches
Filtered By:
Books
Business and Finance
Marketing and Sales
Customer Service
1 - 12 of 490 Results
Top Matches
Be Our Guest: Perfecting the Art of Customer Service
Hardcover

|November 8, 2011

$22.28 online

$24.99

save 10%

In stock online

Available in stores

Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service. Now, in honor of the tenth anniversary of the original Be Our Guest , Disney Institute, which specializes in helping professionals see new…
Dealing with Difficult Customers: How to Turn Demanding, Dissatisfied, and Disagreeable Clients…
Paperback

|This title releases November 20, 2017

$18.86 online

$20.95

save 9%

Pre-order online

Not yet available in stores

Ignore a valid complaint and you could be the next viral sensation for all the wrong reasons. But give in to every demand and you may be consumed with the often petty complaints of your worst customers and wind up pandering to them with freebies, discounts, and…
Never Lose A Customer Again: Turn Any Sale Into Lifelong Loyalty In 100 Days
Hardcover

|This title releases March 6, 2018

$32.93 online

$37.00

save 11%

Pre-order online

Not yet available in stores

Award-winning speaker and business consultant Joey Coleman teaches audiences and companies all over the world how to turn a one-time purchaser into a lifelong customer. Coleman's theory of building customer loyalty isn't about focusing on marketing or closing…
Customers The Day After Tomorrow: How To Attract Customers In A World Of Ais, Bots, And Automotion

Pre-order online

Not yet available in stores

•Based on research in more than 300 innovative companies, the visionary insights of bestselling author Steven Van Belleghem provide an answer on how to be customer-oriented in a world of automatization and digitalization •With a chapter by expert…
Customer Service Training 101: Quick And Easy Techniques That Get Great Results
Paperback

|This title releases December 24, 2017

$31.99 online

$35.95

save 11%

Pre-order online

Not yet available in stores

Employees aren't just the front line of any business. To customers, they are the business. Nothing is more important than arming these essential employees with the knowledge they need to find the best solution for each and every customer. Whether you're a…
Would You Do That To Your Mother?: The New Standard For How To Treat Your Customers
Hardcover

|This title releases May 8, 2018

$31.15 online

$35.00

save 11%

Pre-order online

Not yet available in stores

One guiding question to earn your customers' love and admiration--and grow your business. This simple litmus test helps pinpoint the causes of customer unrest so your company can shift toward anticipating needs, extending empathy and care, and showing respect at…
Ignore Your Customers (And They'll Go Away)
Hardcover

|This title releases February 27, 2018

$26.69 online

$29.99

save 11%

Pre-order online

Not yet available in stores

It’s time for an inspiring, commonsense, up to date guide to customer service. That’s why it’s time for Ignore Your Customers (And They’ll Go Away) . This book looks at what it takes to create the highest level of customer service,…
Bold: How To Be Brave In Business And Win
Audio Book (CD)

|This title releases January 2, 2018

$19.57 online

$21.99

save 11%

Pre-order online

Not yet available in stores

More than ever before business success depends on standing out from the crowd and delivering authentic experiences that turn your customers into advocates for your business. Bold tells the stories of 14 companies that prove that brand building is now about…
What Customers Crave: How to Create Relevant and Memorable Experiences at Every Touchpoint

In stock online

Available in stores

True Influence Top 25 B2B Must-Read Books of 2017 Selected by Oracle Marketing Cloud as a Top 15 Marketing Book for 2016 LinkedIn Marketing Solutions 25 Must-Read Marketing Books in 2017 Mashable Best New Marketing Books to Read in 2017 Think you know your…
Customer Satisfaction is Worthless, Customer Loyalty is Priceless: How To Make Them Love You, Keep…

In stock online

Available in stores

Nationally syndicated columnist and sales trainer, Jeffrey Gitomer shows you how to convert satisfied customers into loyal customers.
Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue

In stock online

Available in stores

Your business success is now forever linked to the success of your customers Customer Success is the groundbreaking guide to the exciting new model of customer management. Business relationships are fundamentally changing. In the world B.C. (Before Cloud),…
Customer Service: Career Success Through Customer Loyalty
Paperback

|April 5, 2013

$113.98 online

$124.55

save 8%

Ships within 1-2 weeks

Not available in stores

Customer Service: Career Success through Customer Loyalty , 6e provides a systematic process for building service skills that all business people need. Presented in a friendly, conversational manner, the text is filled with examples that demonstrate the link…