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Never Lose A Customer Again: Turn Any Sale Into Lifelong Loyalty In 100 Days

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Award-winning speaker and business consultant Joey Coleman teaches audiences and companies all over the world how to turn a one-time purchaser into a lifelong customer. Coleman's theory of building customer loyalty isn't about focusing on marketing or closing…
Passionate and Profitable: Why Customer Strategies Fail and Ten Steps to Do Them Right!

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"I’ve always said that education without execution is just entertainment – and Lior illustrates this beautifully in his book. It is important to learn HOW to implement a successful Customer focus strategy and you need knowledge and process to do it…
Delivering Happiness: A Path To Profits, Passion, And Purpose

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Pay brand-new employees $2,000 to quit Make customer service the responsibility of the entire company-not just a department Focus on company culture as the #1 priority Apply research from the science of happiness to running a business Help employees grow-both…
The Challenger Customer: Selling To The Hidden Influencer Who Can Multiply Your Results

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Four years ago, the bestselling authors of The Challenger Sale overturned decades of conventional wisdom with a bold new approach to sales. Now their latest research reveals something even more surprising: Being a Challenger seller isn’t enough. Your…
Raving Fans: A Revolutionary Approach To Customer Service

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Written in the parable style of The One Minute Manager by its co-author, Raving Fans uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make stunning customer service…
The Concierge Manual: The Leading Resource For Building Your Successful Concierge And/or Lifestyle…

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20th Anniversary Edition! In this definitive and popular guide, now in its fifth edition, industry expert Katharine Giovanni covers the basics of starting a new concierge, lifestyle management, errand service, or personal assistant company, from creating a…
The Big Book Of Words That Sell: 1200 Words And Phrases That Every Salesperson And Marketer Should…

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The language you need to sell and succeed, from America’s top copywriter. Robert W. Bly is a self-made multi-millionaire and brings in six figures of sales annually from marketing and selling his own products, not to mention more than half a million from…
Nincompoopery: Why Your Customers Hate You--and How To Fix It

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Find and kill the corporate stupidity that drives customers crazy. CEO and award-winning business writer John R. Brandt offers concrete examples of how any organization--large or small, and regardless of industry--can innovate in ways that delight customers and…
Whoever Tells The Best Story Wins: How To Use Your Own Stories To Communicate With Power And Impact

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The right story told at the right time has the power to persuade, promote empathy, and provoke action. Even more, a story explains who you are, what you want, and why it matters--better than any other communication tool in your arsenal. In Whoever Tells the Best…
Just Listen: Discover The Secret To Getting Through To Absolutely Anyone

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Getting through to someone is a fine art, indeed, but a critical one nonetheless. Whether you are dealing with a harried colleague, a stressed-out client, or an insecure spouse, things will go from bad to worse if you can't break through emotional barricades and…
The Science Of Service: The Proven Formula To Drive Customer Loyalty And Stand Out From The Crowd

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When it comes to customer satisfaction, consistency is king - not the customer. While it's been proven that customer satisfaction can greatly impact many financial aspects of a business - from cash flow to profitability and share price - most companies have not…
The Art of Client Service: The Classic Guide, Updated for Today's Marketers and Advertisers

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A practical guide for providing exceptional client service Most advertising and marketing people would claim great client service is an elusive, ephemeral pursuit, not easily characterized by a precise skill set or inventory of responsibilities; this book and its…
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