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indigoBooks

customer service

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Be Our Guest (revised And Updated Edition): Perfecting the Art of Customer Service
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Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service. Now, in honor of the tenth anniversary of the original Be Our Guest , Disney Institute, which specializes in helping professionals see new…
Measure What Matters: Online Tools For Understanding Customers, Social Media, Engagement, and Key…
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In an online and social media world, measurement is the key to success If you can measure your key business relationships, you can improve them. Even though relationships are "fuzzy and intangible," they can be measured and managed-with powerful results. Measure…
Never Lose A Customer Again: Turn Any Sale Into Lifelong Loyalty In 100 Days
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Award-winning speaker and business consultant Joey Coleman teaches audiences and companies all over the world how to turn a one-time purchaser into a lifelong customer. Coleman's theory of building customer loyalty isn't about focusing on marketing or closing…
Superfans: The Easy Way To Stand Out, Grow Your Tribe, And Build A Successful Business
Hardcover

|August 13, 2019

$25.44 online

$32.95list price

save 22%

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Customers, followers, subscribers. It's easy to just look at the numbers. How many likes? How many purchases? How many email subscribers? But as entrepreneurs, we have to remember that there are people behind all that data. People who are looking to us to be…
Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue
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Your business success is now forever linked to the success of your customers Customer Success is the groundbreaking guide to the exciting new model of customer management. Business relationships are fundamentally changing. In the world B.C. (Before Cloud),…
Itil Foundation, Itil 4 Edition: Spanish Translation
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The first step on the ITIL 4 pathway provides IT professionals with an understanding of the ITIL 4 framework and its practical application to the modern digital world while serving as expert reference guidance for solving day-to-day problems. It is fully aligned…
Customer-Centric Marketing: Build Relationships, Create Advocates, and Influence Your Customers
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The practical, expert guide to reaching the new consumer Customer-Centric Marketing is a comprehensive game plan on succeeding in the new marketing landscape by focusing on the customer. Written by one of Canada's top communications pioneers, this book examines…
Nice Guys Finish First
Paperback

|March 15, 2015

$19.95

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The companies that win today understand the importance of having systems in place to provide exemplary service, making people a priority over products, putting the client experience at the top of the list and valuing relationships over technology. Successful…
Unlimited Sales Success: 12 Simple Steps For Selling More Than You Ever Thought Possible
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Don't fall for the trap--there is no single "secret" to finding untold sales success. If there were, with the countless number of salespeople who have trekked their way through the intimidating jungle of sales across dozens of industries over the years, at least…
The Business Of Belonging: How To Make Community Your Competitive Advantage
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Leading The Customer Experience: How To Chart A Course And Deliver Outstanding Results
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12 Steps To Excellence: How To Build A Great Team
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