Customer Success A Complete Guide - 2021 Edition

November 4, 2020|
Customer Success A Complete Guide - 2021 Edition by Gerardus Blokdyk
$99.99 save 20%
Kobo ebook
Available for download


Are the regular cadence emails automated or Customer Success Manager generated?

Does the provider have a track record of customer successes, including references?

How can marketers take advantage of the full Customer Success Platform?

How many team members do you have in Customer Success or Account Management today?

What are the key benefits to your customers from your Customer Success programs?

What has to change in existing practices and protocols at the interface with the customer?

What is your annualized renewal rate for accounts managed by Customer Success?

What level of Customer Success maturity are the vendors typical customers?

What percentage of Customer Success activities/workflows are automated?

What productivity hacks do you use on a limited budget for customer success?

This Customer Success Guide is unlike books you're used to. If you're looking for a textbook, this might not be for you. This book and its included digital components is for you who understands the importance of asking great questions. This gives you the questions to uncover the Customer Success challenges you're facing and generate better solutions to solve those problems.

Defining, designing, creating, and implementing a process to solve a challenge or meet an objective is the most valuable role… In EVERY group, company, organization and department.

Unless you're talking a one-time, single-use project, there should be a process. That process needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

This Self-Assessment empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Customer Success investments work better.

This Customer Success All-Inclusive Self-Assessment enables You to be that person.

INCLUDES all the tools you need to an in-depth Customer Success Self-Assessment. Featuring new and updated case-based questions, organized into seven core levels of Customer Success maturity, this Self-Assessment will help you identify areas in which Customer Success improvements can be made.

In using the questions you will be better able to:

Diagnose Customer Success projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices.

Implement evidence-based best practice strategies aligned with overall goals.

Integrate recent advances in Customer Success and process design strategies into practice according to best practice guidelines.

Using the Self-Assessment tool gives you the Customer Success Scorecard, enabling you to develop a clear picture of which Customer Success areas need attention.

Your purchase includes access to the Customer Success self-assessment digital components which gives you your dynamically prioritized projects-ready tool that enables you to define, show and lead your organization exactly with what's important.

Title:Customer Success A Complete Guide - 2021 Edition
Format:Kobo ebook
Published:November 4, 2020
Publisher:Emereo Publishing
Appropriate for ages:All ages
ISBN - 13:9781867479161

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