Dealing with Difficult Customers: How to Turn Demanding, Dissatisfied, and Disagreeable Clients Into Your Best Customers by Noah FlemingDealing with Difficult Customers: How to Turn Demanding, Dissatisfied, and Disagreeable Clients Into Your Best Customers by Noah Fleming

Dealing with Difficult Customers: How to Turn Demanding, Dissatisfied, and Disagreeable Clients…

byNoah Fleming, Shawn Veltman

Paperback | November 20, 2017

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Ignore a valid complaint and you could be the next viral sensation for all the wrong reasons. But give in to every demand and you may be consumed with the often petty complaints of your worst customers and wind up pandering to them with freebies, discounts, and special attention. That will cost you time and money, and perhaps worse, do little or nothing to solve the root problem.

Dealing with Difficult Customers will show you:
  • How to stop using gimmicks and trick promotions to encourage repeat business and the alternatives that will keep your customers salivating for more.
  • How "Hungry Hippos" and "Problem Children" are sapping your employees time and energy and what to do about them.
  • The behaviors that turn great customers into dissatisfied critics and how to change them.
  • Noah Fleming is the author of The Customer Loyalty Loop. His firm, Fleming Consulting & Company, has helped companies ranging from several million to over $5 billion in annual revenues exploit new opportunities and correct costly oversights. He is routinely quoted and mentioned in publications like the New York Times and Forbes. Flemin...
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    Title:Dealing with Difficult Customers: How to Turn Demanding, Dissatisfied, and Disagreeable Clients…Format:PaperbackDimensions:240 pages, 8.25 × 5.28 × 0.5 inPublished:November 20, 2017Publisher:Red Wheel WeiserLanguage:English

    The following ISBNs are associated with this title:

    ISBN - 10:1632651173

    ISBN - 13:9781632651174

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    Editorial Reviews

    "These authors are experts on customer service and customer experience, having helped hundreds of companies of all sizes."
    --Inc.