Dealing With Difficult People In A Week

Paperback | July 26, 2013

byBrian Salter, Naomi Langford-Wood

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The ability to deal with difficult people is crucial to anyone who wants to advance their career.

Written by Brian Salter and Naomi Langford-Wood, leading experts on dealing with difficult people as both coaches and practitioners, this book quickly teaches you the insider secrets you need to know to in order to overcome the barriers presented by difficult colleagues or customers.

The highly motivational ''in a week'' structure of the book provides seven straightforward chapters explaining the key points, and at the end there are optional questions to ensure you have taken it all in. There are also cartoons and diagrams throughout, to help make this book a more enjoyable and effective learning experience.

So what are you waiting for? Let this book put you on the fast track to success!

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From the Publisher

The ability to deal with difficult people is crucial to anyone who wants to advance their career.Written by Brian Salter and Naomi Langford-Wood, leading experts on dealing with difficult people as both coaches and practitioners, this book quickly teaches you the insider secrets you need to know to in order to overcome the barriers presented by difficult colleagues or customers.The highly motivati...

Brian Salter and Naomi Langford-Wood are business and communication specialists, consultants and speakers on the international conference circuit. Together, they have also co-authored over 16 business books.

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Format:PaperbackDimensions:128 pages, 8 × 5 × 1 inPublished:July 26, 2013Publisher:QuercusLanguage:English

The following ISBNs are associated with this title:

ISBN - 10:144415883X

ISBN - 13:9781444158830

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Table of Contents

Sunday: Understanding yourself / Monday: Different styles of behaviour / Tuesday: Coping with different problem people / Wednesday: Managing conflict situations / Thursday: Basic communications skills and body language / Friday: How to say 'no' and deal with difficult clients / Saturday: You're in control now