From the Publisher
In every workplace there are difficult people who, at best, make life stressful and, at worst,interfere with project and career goals. Thisbook delivers a proven approach to findingcommon ground and creating a more productiveinteraction with difficult people.
From the Jacket
Learn how to disarm problem people, find common ground, and turn conflict into cooperationIn the last decade, technology has spawned a whole new breed of annoyances. From cell-phone chatters to email spammers to voice-mail hogs, life is now increasingly filled with even more difficult people.At best, such people make life stressful and...