Demand Driven Performance by Debra SmithDemand Driven Performance by Debra Smith

Demand Driven Performance

byDebra Smith, Chad Smith

Hardcover | November 26, 2013

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Implement demand driven smart metrics to drive andsustain dramatic gains in flow and improve ROI performance

What if the objective of minimizing unit product cost that is hard coded into all reporting and measurement systems is simply "bad math" that drives decisions and actions that destroy ROI?

In today's volatile, globally competitive environment, new decision-making tools are required to monitor, measure, and improve total organizational performance.Adherence to "old" operational rules, tools, and behaviors is killing competitiveness in most enterprises. A fundamental shift is required. Cowritten by internationallyrecognized experts in the field, Demand Driven Performance explains why current measurement forms must be replaced. The authors present a demand driven blueprint and the smart metrics to maximize flow and ROI.

"The methods described in this book worked in one of the most complex manufacturing operations that you can imagine with very effective results." -- From the Foreword by Dan Eckermann, former President and CEO, LeTourneau Technologies, Inc.


  • The case against conventional unitcost-focused metrics, and proof of their negative effects
  • The new rules needed to succeed in the complex and volatile global demand and supply landscape
  • Historical perspectives on flow, cost, and rise and demise of management accounting
  • The evolution of flow and ROI as strategy
  • A case study--the Boeing Dreamliner
  • Instructions on how to design and implement a demand driven information system
  • The smart metrics required to sustain and drive improvements in demand driven operating models

Debra A. Smith, CPA, EMBA, is a cofounder and partner with Constraints Management Group, LLC, a services and technology company specializing in pull-based manufacturing, materials, and project management systems for midrange and large manufacturers. She began her career in public accounting with Touche Ross (now Deloitte Touche), moved...
Title:Demand Driven PerformanceFormat:HardcoverDimensions:9.2 × 9 × 0.9 inPublished:November 26, 2013Publisher:McGraw-Hill EducationLanguage:English

The following ISBNs are associated with this title:

ISBN - 10:0071796096

ISBN - 13:9780071796095

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Table of Contents

Ch 1. The Demand Driven World
Ch 2. The Foundation of Metrics
Ch 3. The Problem with Conventional Metrics
Ch 4. The Utilization and Efficiency Assumption
Ch 5. The Push and Promote Assumption
Ch 6. The Inventory is a Waste Assumption
Ch 7. The Due Date Assumption
Ch 8. Demand Driven Economic Model - What are the Right
Ch 9. Local Demand Driven Metrics
Ch 10. Feedback & Accountability
Ch 11. Macro Case Study
Ch 12. Sales and Operations Planning's Role and Integrating it into the Demand Driven Approach
Ch 13. The Keys to a Successful Demand Driven System