Design for Six Sigma for Service

Hardcover | June 21, 2005

byKai Yang

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The primary objective of this new book is to provide a comprehensive reference for those who work in a service industry setting. Unlike Design for Six Sigma a Roadmap for Product Development, this new book will address the 5 leading issues in the service industry, which are customer satisfaction, cost reduction, value improvement, change management and process performance measurements.

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From the Publisher

The primary objective of this new book is to provide a comprehensive reference for those who work in a service industry setting. Unlike Design for Six Sigma a Roadmap for Product Development, this new book will address the 5 leading issues in the service industry, which are customer satisfaction, cost reduction, value improvement, chan...

From the Jacket

EXTEND SIX SIGMA EXCELLENCE TO THE SERVICE SECTORFor Six Sigma professionals taking on the challenges of mapping quality procedures for service sectors, there's no better guide than quality expert Kai Yang's Design for Six Sigma for Service. This comprehensive handbook aggressively tackles the difficulties involved in applying rigorous...

Kai Yang, Ph.D., has wide experience in quality and reliability engineering. The Executive Director of Enterprise Excellence Institute, a renowned quality engineering organization based in West Bloomfield, Michigan, he is co-author of the influential Design for Six Sigma: A Roadmap for Product Development. He is also Professor of Indus...

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Format:HardcoverDimensions:512 pages, 9.1 × 6.3 × 1.49 inPublished:June 21, 2005Publisher:McGraw-Hill EducationLanguage:English

The following ISBNs are associated with this title:

ISBN - 10:0071445552

ISBN - 13:9780071445559

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Table of Contents

DFSS in a Service Organization

DFSS Roadmap in Service Organizations

Value Analysis and Enhancement

Lean Operation and Process Analysis

Process Design: Deployment and Management

Customer Analysis

Service Quality Measures

Theory of Inventive Problem Solving for Service

Theory of Constraints

Change Management

Basic Statistical Methods in Service DFSS

Advanced Statistical Methods in Service DFSS