Design for Six Sigma for Service, Chapter 11 - Statistical Basics and Six Sigma Metrics by Kai Yang

Design for Six Sigma for Service, Chapter 11 - Statistical Basics and Six Sigma Metrics

byKai Yang

Kobo ebook | May 31, 2005

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The following is a chapter from Kai Yang's Design for Six Sigma for Service. This comprehensive handbook aggressively tackles the difficulties involved in applying rigorous Six Sigma statistical methods to service environments. It delivers solid, effective solutions that can help your organization achieve measurable gains in customer satisfaction, cost reduction, value improvement, change management, and process performance. Featuring detailed design guidance and valuable tips, this book provides the specifics you need to create product value through improved service practices.
Title:Design for Six Sigma for Service, Chapter 11 - Statistical Basics and Six Sigma MetricsFormat:Kobo ebookPublished:May 31, 2005Publisher:McGraw-Hill EducationLanguage:English

The following ISBNs are associated with this title:

ISBN - 10:0071735844

ISBN - 13:9780071735841

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