Designing Collaborative Systems: A Practical Guide to Ethnography by Andy CrabtreeDesigning Collaborative Systems: A Practical Guide to Ethnography by Andy Crabtree

Designing Collaborative Systems: A Practical Guide to Ethnography

byAndy Crabtree

Paperback | May 14, 2003

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An invaluable introduction to the new 'ethnographic' approach to designing effective and user friendly collaborative and interactive systems. Here, designers are shown how to analyse the social circumstances in which a particular system will be used. Consisting of four sections the book covers: the requirements problem; how to describe and analyse cooperative work; the design process; and how to evaluate systems supporting cooperative work. Practical examples are provided throughout, based on the development case of a collaborative library database system.
Title:Designing Collaborative Systems: A Practical Guide to EthnographyFormat:PaperbackPublished:May 14, 2003Publisher:Springer-Verlag/Sci-Tech/TradeLanguage:English

The following ISBNs are associated with this title:

ISBN - 10:1852337184

ISBN - 13:9781852337186

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Table of Contents

PrefaceAcknowledgements1 The Requirements Problem1.1 The Motivation for Ethnography in Design1.1.1 Analysing the Design Space: The Waterfall Model1.1.2 A Paradigm Change in Design1.2 A Primary Analytic Point of View for Design: Enter HCI.1.2.1 The User and the Interface in HCI1.2.2 Mapping Mental Models of the Referent System1.2.3 The Referent System in HCI1.2.4 Some Technical Troubles with HCI.1.3 From Human Factors to Human Actors: Exit HCI1.3.1 Reconceptualizing the User1.3.2 Reconceptualizing the Interface1.4 The Turn to the Social1.4.1 Cooperative Work?1.4.2 Self-organizing Structures of Work2 Making Cooperative Work Visible.2.1 Ethnography: An Informal Mode of Description and Analysis2.1.1 Investigating Cooperative Work2.1.2 Assembling Data or Instances for Inspection2.1.3 Analysing Cooperative Work.2.1.4 The Problem of Constructive Analysis2.2 Analysing Cooperative Work: Sacks and Garfinkel.2.2.1 Conversation Analysis2.2.2 Ethnomethodological Analysis2.2.3 General Methodology: Thick Description2.3 Representing Cooperative Work2.3.1 The Unique Adequacy Requirement2.3.2 The Particular Need to Transcend Generic Analytic Formats3 Work Studies and Design.3.1 The Role of Ethnomethodological Studies of Work in Design3.1.1 Some Practical Strategies for the Use of Ethnography3.2 Using Ethnography to Give Form to Design (The Bricoleur's Craft)3.2.1 A Lingua Franca for Design3.2.2 The Adapted Patterns Framework3.2.3 Analysing the Design Space with Patterns (Formulating Design Solutions 1)3.2.4 Co-constructing Use-scenarios (Formulating Design Solutions 2)4 Evaluating Systems Support for Cooperative Work.4.1 Prototyping Methodology4.1.1 Participatory Design4.1.2 Cooperative Design4.1.3 Beyond Political Rhetoric4.2 Evaluation of Prototypes4.2.1 The HCI Tradition4.2.2 Alternatives to HCI4.3 Cooperative Design in Action4.3.1 Situated Evaluation (Formulating Design Solutions 3)SummaryReferencesSubject Index.

Editorial Reviews

From the reviews:"The text is emminently readable.  Crabtree is able to synthesize and reflect upon material from a number of areas ... with great clarity of argument.  This makes such complex and diverse subject matter approachable for all types of audiences from the social science to computer science, from research to academia.  The requirements problem discussions in Chapter1 provide a most coherent and convincing argument about the problems associated with both traditional requirements gathering techniques and more cognitively focused HCI approaches for socially situated software.  This should be compulsory reading for all students of HCI/CSCW/software requirements."Geraldine Fitzpatrick, University of Sussex - The Computer Journal, Vol 47, No 3, 2004Fieldwork methods and sociological analysis have become increasinglyrelevant for designing interactive systems, but how to bring fieldwork,analysis and design together is still mysterious. Crabtree provides aunique insider's perspective and demonstrates the applicability ofethnomethodological analysis throughout the process of design. As well asproviding valuable lessons to practitioners, his book will also contributesignificantly to ongoing debates about the role, contribution, andpracticalities of these methods.Paul Dourish, University of California, Irvine, USA"Of the various perspectives that jostle together under the rubric of ethnography, ethnomethodology has often held the most appeal for designers. Yet, surprisingly, there has not been a systematic explication of ethnography and ethnomethodology for the purposes of system design. Andy Crabtree puts this to rights in a comprehensive, informative, and accessible practical guide which will be of great value to not only designers but also the ethnographers who work with them." (Graham Button, Lab. Director, Xerox Research Centre, Europe)"Not only is the book a must for those interested in bringing a social dimension to the system design process, it also makes a significant contribution to ethnomethodology." (Professor John A. Hughes, Lancaster University, UK)"This book makes a significant contribution, reflecting the work of ethnography itself, in accounting for the practical work of understanding and design in a coherent and accessible manner. This book could be read equally by ethnographers as a book about applied ethnomethodologically informed ethnography, and by designers or developers as a book about how to apply an understanding of the 'real world, real time character of work' . ." (Geraldine Fitzpatrick, The Computer Journal, Vol. 47 (3), 2004) "Andy Crabtree's is a slim, quiet, slightly academic book that somehow manages to bring the airy theoretical concepts to life, and to recommend simple and practical ways of using the ideas . . Crabtree has produced a fine pioneering essay which sketches, on the basis of a mountainous literature, how in principle ethnography could migrate from the research lab of a university to the research and development lab of a large software or systems corporation." (Ian Alexander, Requirenautics Quarterly, July, 2003)