Difficult Conversations: How To Discuss What Matters Most by Bruce PattonDifficult Conversations: How To Discuss What Matters Most by Bruce Patton

Difficult Conversations: How To Discuss What Matters Most

byBruce Patton, Sheila Heen

Paperback | April 6, 2000

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PATTON/DIFFICULT CONVERSATIONS
Title:Difficult Conversations: How To Discuss What Matters MostFormat:PaperbackProduct dimensions:272 pages, 7.8 X 5.05 X 0.55 inShipping dimensions:272 pages, 7.8 X 5.05 X 0.55 inPublished:April 6, 2000Language:English

The following ISBNs are associated with this title:

ISBN - 10:014028852X

ISBN - 13:9780140288520

Appropriate for ages: All ages

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From Our Editors

Difficult conversations are, well… difficult. It’s not easy to tell your mom you want to take a year off university... or have to negotiate with a client... or even tell someone you love them. Difficult Conversations helps ease you through these troubling social interactions. You’ll learn how to start a conversation without defensiveness, keep and regain your balance when verbally attacked and understand what any difficult conversation really means.  

Editorial Reviews

"These talented communicators blend a daunting array of disciplines into highly readable and practical advice". -- Booklist