Difficult Conversations: How To Discuss What Matters Most

byDouglas Stone, Bruce Patton, Sheila Heen

November 2, 2010|
Difficult Conversations: How To Discuss What Matters Most by Douglas Stone
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about

The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask"

We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you''ll learn how to:

· Decipher the underlying structure of every difficult conversation 
· Start a conversation without defensiveness 
· Listen for the meaning of what is not said 
· Stay balanced in the face of attacks and accusations
· Move from emotion to productive problem solving
Douglas Stone, Bruce Patton, and Sheila Heen teach at Harvard Law School and the Harvard Negotiation Project. They have been consultants to businesspeople, governments, organizations, communities, and individuals around the world, and have written on negotiation and communication in publications ranging from the New York Times to Paren...
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Title:Difficult Conversations: How To Discuss What Matters Most
Format:Paperback
Product dimensions:352 pages, 7.7 X 5.15 X 0.65 in
Shipping dimensions:352 pages, 7.7 X 5.15 X 0.65 in
Published:November 2, 2010
Publisher:Penguin Publishing Group
Language:English
Appropriate for ages:All ages
ISBN - 13:9780143118442

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