Digital Government at Work: A Social Informatics Perspective

Hardcover | September 5, 2013

byIan McLoughlin, Rob Wilson

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Over the past decade, putting public services on-line has been a focus of huge policy and financial investments aimed at providing more joined-up service delivery. For some this is part of a transformation that is bringing about a new era of integrated digital government. For othersdigitalization means threats to privacy and security and a strengthening of bureaucracy.In the UK and beyond, front-line service providers and citizens have been slow to take up digital services whilst major projects have floundered. This book takes a fresh look at this vital area for public policy and practice. Informed by over ten years of original research on the "inside" ofprojects to put local services on-line, the authors combine cross-disciplinary insights to provide a new social informatics perspective on digital government.Experiences in areas such as health and social care are used to illustrate the dangers of "over-integration" when key decisions are left to system designers, as they seek to integrate information in centralized systems. The authors argue for a new "architectural discourse" to change the way thatsystems are deployed, evolve, and are governed. This leads to the conclusion that increased coordination of public services in a digital economy is better achieved through federated rather than integrated services that recognize the infrastructural nature of information systems and the essentialrole of co-production in their future evolution

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Over the past decade, putting public services on-line has been a focus of huge policy and financial investments aimed at providing more joined-up service delivery. For some this is part of a transformation that is bringing about a new era of integrated digital government. For othersdigitalization means threats to privacy and security a...

Professor Ian McLoughlin is Distinguished Professor of Management and Head of the Department of Management at Monash University in Melbourne, Australia. Prior to this he was Director of the Newcastle University Business School at the University of Newcastle Upon Tyne (UK). He co-founded and directed the Newcastle Centre for Social and ...

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Format:HardcoverDimensions:240 pages, 8.5 × 5.43 × 0.98 inPublished:September 5, 2013Publisher:Oxford University PressLanguage:English

The following ISBNs are associated with this title:

ISBN - 10:0199557721

ISBN - 13:9780199557721

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Table of Contents

Introduction1. Digital Government and Public Service Innovation2. A Social Informatics Perspective3. Integration: Towards the Virtual Agency?4. Joining-up Children's Services and Health5. Identity Management, Governance, and the Citizen as Customer6. On-line on the Front-Line: FAME7. Co-production and Tele-care for Older People8. Making Digital Government WorkMethodological Appendix