Digital Justice: Technology and the Internet of Disputes

Paperback | April 20, 2017

byEthan Katsh, Orna Rabinovich-Einy

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Improving access to justice has been an ongoing process, and on-demand justice should be a natural part of our increasingly on-demand society. What can we do for example when Facebook blocks our account, we're harassed on Twitter, discover that our credit report contains errors, or receive anegative review on Airbnb? How do we effectively resolve these and other such issues?Digital Justice introduces the reader to new technological tools to resolve and prevent disputes bringing dispute resolution to cyberspace, where those who would never look to a court for assistance can find help for instance via a smartphone. The authors focus particular attention on four areasthat have seen great innovation as well as large volumes of disputes: ecommerce, healthcare, social media, and labor. As conflicts escalate with the increase in innovation, the authors emphasize the need for new dispute resolution processes and new ways to avoid disputes, something that has beenignored by those seeking to improve access to justice in the past.

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Improving access to justice has been an ongoing process, and on-demand justice should be a natural part of our increasingly on-demand society. What can we do for example when Facebook blocks our account, we're harassed on Twitter, discover that our credit report contains errors, or receive anegative review on Airbnb? How do we effectiv...

Ethan Katsh is Professor Emeritus of Legal Studies at the University of Massachusetts Amherst and Director, National Center for Technology and Dispute Resolution. He is one of the founders of the field of Online Dispute Resolution and has published widely in the law and technology and dispute resolution fields. He authored Law in a Dig...

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Format:PaperbackDimensions:264 pages, 9.25 × 6.12 × 0.68 inPublished:April 20, 2017Publisher:Oxford University PressLanguage:English

The following ISBNs are associated with this title:

ISBN - 10:0190675675

ISBN - 13:9780190675677

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"We need an accessible and reasonably priced system for all, and I have found no more promising option for that future than that offered by various types of Online Dispute Resolution. Lawyers should surely be the pioneers in upgrading justice rather than standing in the way of processes that,as Ethan and Orna so compellingly show, are great improvements on what we have today. I wish this work the very great success that it deserves." --(From the Foreword) Richard Susskind, President, Society for Computers and Law, IT Adviser to the Lord Chief Justice of England and Wales