El gusto es mio: El impacto del talento extraordinario y una cultura cautivante by Dee Ann TurnerEl gusto es mio: El impacto del talento extraordinario y una cultura cautivante by Dee Ann Turner

El gusto es mio: El impacto del talento extraordinario y una cultura cautivante

byDee Ann Turner

Paperback | April 4, 2017 | Spanish

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Los negocios se construyen sobre el crecimiento de las relaciones con los clientes. La cultura se crea con las historias que cuentan dichas relaciones. Dos de los factores diferenciales de un negocio son su talento y su cultura. El talento energizado por una cultura cautivante impulsará el éxito de una organización y proporcionará oportunidades de crecimiento innovador, tanto para el negocio como para el individuo. Sobre la base de sus más de treinta años en Chick-fil-A, la mayor parte de los cuales como Vicepresidenta de talentos corporativos, Dee Ann Turner comparte cómo Chick-fil-A ha construido un núcleo devoto de talentos y fanáticos que abarca generaciones. El gusto es mío cuenta historias poderosas y proporciona aplicaciones prácticas para poder desarrollar talentos extraordinarios capaces de construir y estimular la cultura de una empresa.
Dee Ann Turner ha trabajado para Chick-fil-A durante más de 30 años y actualmente es la Vicepresidenta de talentos corporativos. Con el correr de los años, ha jugado un papel complejo en el desarrollo de la cultura singular y altamente respetada de Chick-fil-A, a través de su supervisión del reclutamiento, la selección y la retención d...
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Title:El gusto es mio: El impacto del talento extraordinario y una cultura cautivanteFormat:PaperbackDimensions:182 pages, 8.5 × 5.5 × 0.6 inPublished:April 4, 2017Publisher:Elevate PublishingLanguage:Spanish

The following ISBNs are associated with this title:

ISBN - 10:1945449349

ISBN - 13:9781945449345

Reviews

Table of Contents

Foreword by Dan Cathy, CEO, Chick-fil-A

Introduction

The Essence of a Compelling Culture
  • Creating a Compelling Culture
Building a Team That Creates a Compelling Culture
  • Select Talent
  • Sustain Talent
  • Steward Talent
  • When You Must Say "No"
  • What You Get for What You Give
Growing a Compelling Culture Among Your Team
  • Consider Your Calling
  • Practice Servant Leadership to Strengthen the Culture
  • Nurture an Abundancy Mentality to Strengthen the Culture
  • Facilitate Opportunities to Strengthen the Culture
  • Leverage Loyalty to Strengthen the Culture
  • Cultivate Commitment to Strengthen the Culture
  • Foster the Dreams of Employees to Strengthen the Culture Engaging Guests in a Compelling Culture
    • Treat Everyone with Honor, Dignity and Respect
    • Authentically Demonstrate "It's My Pleasure!"
    • Make Second-Mile Service Second Nature
    • Create Remarkable Experiences
    Conclusion

    Acknowledgments

Editorial Reviews

Los negocios se construyen sobre el crecimiento de las relaciones con los clientes. La cultura se crea con las historias que cuentan dichas relaciones. Dos de los factores diferenciales de un negocio son su talento y su cultura. El talento energizado por una cultura cautivante impulsará el éxito de una organización y proporcionará oportunidades de crecimiento innovador, tanto para el negocio como para el individuo. Sobre la base de sus más de treinta años en Chick-fil-A, la mayor parte de los cuales como Vicepresidenta de talentos corporativos, Dee Ann Turner comparte cómo Chick-fil-A ha construido un núcleo devoto de talentos y fanáticos que abarca generaciones. El gusto es mío cuenta historias poderosas y proporciona aplicaciones prácticas para poder desarrollar talentos extraordinarios capaces de construir y estimular la cultura de una empresa.(Businesses are built by growing relationships with customers. Culture is created by the stories those relationships tell. Two of the most important differentiators of a business are its talent and its culture. Talent energized by a compelling culture will drive organizational success and provide innovative growth opportunities for both the business and the individual. Based on her more than thirty years at Chick-fil-A, most of which have been spent as Vice President, Corporate Talent, Dee Ann Turner shares how Chick-fil-A has built a devoted talent and fan base that spans generations. It's My Pleasure tells powerful stories and provides practical applications on how to develop extraordinary talent able to build and/or stimulate a company's culture.)"This is one of those rare books that contains such deceptively simple wisdom that you'll wonder, 'Why doesn't every company do this?'" Patrick LencioniPresident, The Table GroupAuthor of The Five Dysfunctions of a Team and The Advantage"Many people love and admire Chick-fil-A. This is a closer look at 'why.' Enjoy and be enriched!"Dr. Henry CloudAuthor of Boundaries: When to Say Yes, How to Say No to Take Control of Your Life"Chick- fil-A is an extraordinary organization with one of the most distinctive and most powerful cultures I have ever studied. Dee Ann Turner has done a masterful job of allowing us to see into this culture and understand what makes it so vibrant and so strong."Marcus Buckingham Bestselling Author"The culture modeled at Chick-fil-A is one to be emulated. Read Dee Ann Turner's It's My Pleasure and get your organization headed in the right direction."Ken BlanchardChief Spiritual Officer, The Ken Blanchard CompaniesCo-Author of The One Minute Manager and Leading at a Higher Level"Every business owner, every leader, and every future leader who wants to lead well and create a thriving culture must read this book. It's My Pleasure is a thoughtful blueprint of how to build and sustain a healthy culture. Filled with timeless principles, engaging stories and wise counsel, Dee Ann Turner has created the must have book for leaders."Alli WorthingtonCOO, Propel Women Author of Breaking Busy