Engaging Communities and Service Users: Context, Themes and Methods by Billie OliverEngaging Communities and Service Users: Context, Themes and Methods by Billie Oliver

Engaging Communities and Service Users: Context, Themes and Methods

byBillie Oliver, Bob Pitt

Paperback | August 30, 2013

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Across the range of social care, health and welfare professions, it is essential that students and practitioners engage meaningfully with the communities and service users they work with. This book offers a timely and practical guide to the methods and skills related to forming and developing such partnerships.
Helping both aspiring and experienced practitioners to empower communities and service users, this book:

• Explores how the developing roles of communities and service users influence policy, services and practice.

• Highlights the different ethical, power and boundary tensions when working with communities and service users and suggests ways to overcome them.

• Provides examples, case studies, activities and useful resources which help illustrate ways and methods of empowering people and enabling their voices to be heard.

An accessible and wide-ranging book, Engaging Communities and Service Users is a must have text for students and practitioners in social care, health and welfare.
BILLIE OLIVER and BOB PITT have worked together at the University of the West of England, UK, for the past 15 years. They were both Lecturers and Programme Managers on the Diploma in Community & Youth Work and the Diploma for Connexions Personal Advisers, and now teach on the Foundation Degree in Working with Children, Young People an...
Title:Engaging Communities and Service Users: Context, Themes and MethodsFormat:PaperbackDimensions:240 pagesPublished:August 30, 2013Publisher:Macmillan Education UKLanguage:English

The following ISBNs are associated with this title:

ISBN - 10:0230363075

ISBN - 13:9780230363076


Table of Contents

1. Engaging with Communities and Service Users: Introduction and Definitions
2. The Policy Context
3. Encouraging Association
4. Activating Citizenship
5. Releasing Capacity
6. Exploring Boundaries
7. Supporting Engagement through Advocacy and Mentoring
8. Learning through Conversations
9. Evaluating Engagement and Participation
10. Emergent Landscapes

Editorial Reviews

'This book offers a significant contribution to our critical understanding of community engagement and the challenge of developing new democratic ways of working with people and communities.' - Terry Barber, Senior Lecturer in the School of Education, Social Work and Community Education, University of Dundee, UK'This is a user-friendly and engaging text which brings together the key policy strands and theoretical discussions relating to user involvement in an accessible manner.' Lisa Goodson, Lecturer in the School of Social Policy, Institute of Applied Social Studies, University of Birmingham and author of Community Research for Participation: from Theory to Method, Policy Press.