Engaging Public Sector Clients: From Service-Delivery to Co-Production by John Alford

Engaging Public Sector Clients: From Service-Delivery to Co-Production

byJohn Alford

Hardcover | April 8, 2009

not yet rated|write a review

Pricing and Purchase Info

$146.91 online 
$149.50 list price
Earn 735 plum® points

In stock online

Ships free on orders over $25

Not available in stores


Exploring three rich cases across three countries, this book shows how government organizations need their clients to contribute time and effort to co-producing public services, and how organizations can better elicit this work from them, by providing good client service and appealing to their intrinsic needs and social values.

About The Author

JOHN ALFORD is Professor of Public Sector Management at the Melbourne Business School, University of Melbourne and also at the Australia and New Zealand School of Government, Australia. His research and publications are on organization-client relationships, public sector strategy and inter-organizational collaboration.

Details & Specs

Title:Engaging Public Sector Clients: From Service-Delivery to Co-ProductionFormat:HardcoverDimensions:272 pages, 8.5 × 5.51 × 0.03 inPublished:April 8, 2009Publisher:Palgrave Macmillan UKLanguage:English

The following ISBNs are associated with this title:

ISBN - 10:0230223761

ISBN - 13:9780230223769

Look for similar items by category:

Customer Reviews of Engaging Public Sector Clients: From Service-Delivery to Co-Production


Extra Content

Table of Contents

Introduction: Client Co-Production of Public Services
The Co-Production Concept
Clients in the Public Sector
Legal Compliance, Regulation and Co-Production
Theoretical Constructs and Methodology
Postal Service Customers as Co-Producers
Long-Term Unemployed People as Co-Producers
Taxpayers as Co-Producers
Client Co-Production: An Exchange Perspective
Managing for Client Co-Production