Expert Mediators: Overcoming Mediation Challenges In Workplace, Family, And Community Conflicts by Jean PoitrasExpert Mediators: Overcoming Mediation Challenges In Workplace, Family, And Community Conflicts by Jean Poitras

Expert Mediators: Overcoming Mediation Challenges In Workplace, Family, And Community Conflicts

byJean Poitras, Susan Raines

Paperback | October 16, 2014

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Tapping the experience and wisdom of over 175 highly qualified mediators from across different realms of the mediation practice and across geographic regions, Expert Mediators: Overcoming Mediation Challenges in Workplace, Family, and Community Conflicts integrates best practices to overcome classic mediation challenges. For each proposed strategy, this book discusses conditions under which each practice should be used as well as approaches to mitigate risks associated with using each strategy and technique.
Jean Poitras, PhD, is an associate professor of conflict management at HEC Montréal in Canada. He developed comprehensive knowledge of conflict management through his experience as a consultant and the conclusions of his research work. For more than 15 years now, Professor Poitras has been helping professionals develop their skills in ...
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Title:Expert Mediators: Overcoming Mediation Challenges In Workplace, Family, And Community ConflictsFormat:PaperbackDimensions:192 pages, 9.1 × 6.18 × 0.56 inPublished:October 16, 2014Publisher:Rowman & Littlefield PublishersLanguage:English

The following ISBNs are associated with this title:

ISBN - 10:1442242981

ISBN - 13:9781442242982

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Table of Contents

AcknowledgmentsIntroductionWhy do we need to benchmark mediation?CHAPTER 1 Tapping expert mediators' knowledgeCHAPTER 2 Dealing with parties' resistance to mediationCHAPTER 3 Dealing with mistrust among partiesCHAPTER 4 Dealing with difficult attorneysCHAPTER 5 Dealing with cultural differencesCHAPTER 6 Maintaining neutrality in mediationCHAPTER 7 Dealing with parties' emotionsCHAPTER 8 Moving from past to future focusCHAPTER 9 Dealing with entrenched positionsConclusionHow do expert mediators mediate?ReferencesAppendix 1 Mediator BiographiesAbout the AuthorsIndex

Editorial Reviews

This book fills a gap in the literature for novice mediators. It provides a deep understanding of strategies and techniques that experienced mediators use when faced with challenges which lead to an impasse. It should be recommended reading for mediation training programs.