Expertise and Innovation: Information Technology Strategies in the Financial Services Sector

Hardcover | January 1, 1995

byRobin Fincham, James Fleck, Rob Procter

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The nature of technical expertise has become increasingly important and problematic in the post-modern era, as structured hierarchies and production methods are revised. Financial services, one of our most important economic sectors, has also been confronting very high degrees of uncertaintythat reflect great institutional and market changes. In this fluid and competitive environment technological change - in particular the widening scope of information technology (IT) - has become vitally important.This study is about the strategic uses of IT in retail financial services. It is based on the Scottish part of the industry, a highly cohesive sector in its own right, but one with universal linkages to UK and global finance. A set of seven case studies forms the empirical base, while the studyalso focuses on key strategic projects within these case companies. The purpose is to arrive at an understanding of how firms develop a strategic approach to IT.This hinges on the management of expertise - the ability to integrate detailed technological expertise with wider organizational and marketing goals. The study examines a number of themes around this key issue: the process of formation of IT strategy, sectorial influences on the implementation ofcomputer-based systems, and the occupational and career factors that shape IT expertise.

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The nature of technical expertise has become increasingly important and problematic in the post-modern era, as structured hierarchies and production methods are revised. Financial services, one of our most important economic sectors, has also been confronting very high degrees of uncertaintythat reflect great institutional and market ...

Robin Fincham is at University of Stirling. James Fleck is at University of Edinburgh.

other books by Robin Fincham

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Paperback|Mar 9 2005

$112.39 online$115.50list price
Format:HardcoverDimensions:346 pages, 9.21 × 6.14 × 1.02 inPublished:January 1, 1995Publisher:Oxford University Press

The following ISBNs are associated with this title:

ISBN - 10:0198289049

ISBN - 13:9780198289043

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`For those who are curious and want to learn about a new multidisciplinary field of research which nowhere fits into the patterns of traditional compartmentalized disciplines, the book is highly interesting ... the book includes a helpful index, which invites the reader to work with the bookand to continue to learn much from it after having read it for the first time.'Organization