Express: English for Sales and Purchasing: Student Book and MultiROM

Book & Toy | March 15, 2009

byLothar Gutjahr, Sean Mahoney

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A new series of short, specialist English courses for professions such as human resources, and marketing and advertising, and work skills such as telephoning, meetings, and presentations.

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$55.50

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From the Publisher

A new series of short, specialist English courses for professions such as human resources, and marketing and advertising, and work skills such as telephoning, meetings, and presentations.

Format:Book & ToyDimensions:10.2 × 7.72 × 0.24 inPublished:March 15, 2009Publisher:Oxford University PressLanguage:English

The following ISBNs are associated with this title:

ISBN - 10:0194579301

ISBN - 13:9780194579308

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Extra Content

Table of Contents

1 Jobs and responsibilities (Job titles and tasks, A sales meeting, A requisition)2 New contracts (At a trade fair, Relationship building, Follow-up emails)3 Offers (A sales pitch, The AIDA approach to sales, A request for proposal, An offer letter)4 Negotiations (Tips for successful negotiations, A company visit, Negotiating styles, Win-win negotiations)5 Orders (Telephone orders, An online order, A change to an order, Numbers and figures, Contract terms and phrases)6 Customer care (Dealing with problems over the telephone and in writing, An online complaint form)AppendixTest yourselfPartner filesAnswer keyTranscriptsA-Z word listUseful phrases and vocabulary