Express: English for Telephoning: Student Book and MultiROM

Book & Toy | May 7, 2007

byDavid Gordon Smith

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A new series of short, specialist English courses for professions such as human resources, or marketing and advertising, and work skills such as telephoning, meetings, and presentations.

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$55.50

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A new series of short, specialist English courses for professions such as human resources, or marketing and advertising, and work skills such as telephoning, meetings, and presentations.

Format:Book & ToyDimensions:10.24 × 7.68 × 0.2 inPublished:May 7, 2007Publisher:Oxford University PressLanguage:English

The following ISBNs are associated with this title:

ISBN - 10:0194579271

ISBN - 13:9780194579278

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Extra Content

Table of Contents

1. 'Shall I put you through?' (Telephoning basics: identifying yourself, getting through, Making excuses, Dealing with communication problems)2. 'Could you spell that for me?' (Exchanging and checking information, Spelling over the phone, Saying email addresses)3. 'Let me get back to you on that.' (Voicemail greetings, Leaving and taking messages, Prepositions)4. 'When would suit you?' (Making and confirming arrangements, Saying times and dates, More prepositions, Mobile phone calls)5. 'I'm very sorry about that.' (Making and dealing with complaints, A technical support hotline, Tips for telephone customer care)6. 'How does that sound?' (Making and reacting to proposals, Reaching agreements)AppendixTest yourself!Partner Files Partner APartner Files Partner BAnswer keyTranscriptsUseful phrases and vocabulary