Express: English for Telephoning: Student Book and MultiROM by David Gordon Smith

Express: English for Telephoning: Student Book and MultiROM

byDavid Gordon Smith

Book & Toy | May 7, 2007

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A new series of short, specialist English courses for professions such as human resources, or marketing and advertising, and work skills such as telephoning, meetings, and presentations.

Details & Specs

Title:Express: English for Telephoning: Student Book and MultiROMFormat:Book & ToyDimensions:10.24 × 7.68 × 0.2 inPublished:May 7, 2007Publisher:Oxford University PressLanguage:English

The following ISBNs are associated with this title:

ISBN - 10:0194579271

ISBN - 13:9780194579278

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Table of Contents

1. 'Shall I put you through?' (Telephoning basics: identifying yourself, getting through, Making excuses, Dealing with communication problems)2. 'Could you spell that for me?' (Exchanging and checking information, Spelling over the phone, Saying email addresses)3. 'Let me get back to you on that.' (Voicemail greetings, Leaving and taking messages, Prepositions)4. 'When would suit you?' (Making and confirming arrangements, Saying times and dates, More prepositions, Mobile phone calls)5. 'I'm very sorry about that.' (Making and dealing with complaints, A technical support hotline, Tips for telephone customer care)6. 'How does that sound?' (Making and reacting to proposals, Reaching agreements)AppendixTest yourself!Partner Files Partner APartner Files Partner BAnswer keyTranscriptsUseful phrases and vocabulary