Flawless Consulting: A Guide to Getting Your Expertise Used

by Peter Block

Wiley | March 15, 2011 | Hardcover

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This Third Edition to Peter Block's Flawless Consulting addresses business changes and new challenges since the second edition was written ten years ago. It tackles the challenges next-generation consultants face, including more guidance on how to ask better questions, dealing with difficult clients, working in an increasingly virtual world, how to cope with complexities in international consulting, case studies, and guidelines on implementation. Also included are illustrative examples and exercises to help you cement the guides offered.

Format: Hardcover

Dimensions: 368 pages, 9.6 × 7.3 × 0.96 in

Published: March 15, 2011

Publisher: Wiley

Language: English

The following ISBNs are associated with this title:

ISBN - 10: 0470620749

ISBN - 13: 9780470620748

Found in: Consulting

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Flawless Consulting: A Guide to Getting Your Expertise Used

Flawless Consulting: A Guide to Getting Your Expertise Used

by Peter Block

Format: Hardcover

Dimensions: 368 pages, 9.6 × 7.3 × 0.96 in

Published: March 15, 2011

Publisher: Wiley

Language: English

The following ISBNs are associated with this title:

ISBN - 10: 0470620749

ISBN - 13: 9780470620748

Table of Contents

What’s New? xiii Acknowledgments xxi 1 A Consultant by Any Other Name . . . 1 Some Definitions and Distinctions 2 / Consulting Skills Preview 6 / The Promise of Flawless Consultation 9 2 Techniques Are Not Enough 13 Beyond Content 14 / The Consultant’s Assumptions 17 / The Consultant’s Goals 19 / Developing Client Commitment––A Secondary Goal of Each Consulting Act 21 / Roles Consultants Choose 22 / Collaboration and the Fear of Holding Hands 27 / Staging the Client’s Involvement, Step by Step 29 3 Flawless Consulting 37 Being Authentic 37 / Completing the Requirements of Each Phase 40 / Results 46 / Accountability 47 / The Right to Fail 49 4 Contracting Overview 51 Contracting: The Concept and the Skill 52 / Elements of a Contract 57 / Ground Rules for Contracting 65 5 The Contracting Meeting 67 Who Is the Client? 68 / Navigating the Contracting Meeting 70/ When You Get Stuck 87 / The Problem with Saying No 95 / Contracting Checkpoint 96 / Selling Your Services: Good Selling Is Good Contracting 98 / The Meeting as a Model of How You Work 102 / Closing the Contracting Meeting 103 / After the Contracting Meeting 104 6 The Agonies of Contracting 107 Dealing with Low Motivation 107 / Ceaseless Negotiation: The Shifting Tide of Your Role 109 / Some Other Specific Agonies 113 / The Virtual World 115 7 The Internal Consultant 121 Important Differences Between Internal and External Consultants 122 / Triangles and Rectangles 124 8 Understanding Resistance 129 The Faces of Resistance
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From the Publisher

This Third Edition to Peter Block's Flawless Consulting addresses business changes and new challenges since the second edition was written ten years ago. It tackles the challenges next-generation consultants face, including more guidance on how to ask better questions, dealing with difficult clients, working in an increasingly virtual world, how to cope with complexities in international consulting, case studies, and guidelines on implementation. Also included are illustrative examples and exercises to help you cement the guides offered.

From the Jacket

Praise for the third edition of FLAWLESS CONSULTING

"Consulting at its best is about action and interaction, relationships and results. In a highly readable guide that is both inspirational and practical, Peter Block leads consultant and client together through a proven approach to realize their future."
—SAMUEL R. STRICKLAND chief financial and administrative officer, Booz Allen Hamilton

"Surpasses the high standards of relevance, clarity, and wisdom characteristic of previous versions.... Whether one's consulting experience spans five years or fifty, there is a great deal in this new edition to prompt us to reflect on our own practice and to discuss with colleagues."
—ROGER HARRISON independent consultant and author of Consultant's Journey: A Dance of Work and Spirit and The Collected Papers of Roger Harrison

"Peter Block has written a masterful third edition of his masterpiece, Flawless Consulting. Important additions to the third edition are the strength-based strategies that many are beginning to use... in solving seemingly intractable problems in health care and other industries. They are featured in a new Chapter Twelve and form a common thread that runs through this entire path-breaking book."
—JON C. LLOYD, MD, FACS senior associate, Positive Deviance Initiative; clinical advisor, Plexus Institute

"Peter's masterwork, Flawless Consulting, has been my go-to guide since the first edition.... Flawless Consulting is not just a practical, useful, and inviting book for practitioners. It's all those things, but it's also a book about some of the most vexing issues we face when consulting to organizations—issues of resistance, truth, doubt, vulnerability, and accountability. If you find yourself giving advice to people making choices, then this book is a must-have for you. Buy it today, use it tomorrow."
—JIM KOUZES award-winning coauthor of the best-selling The Leadership Challenge and The Truth About Leadership, and Dean's Executive Professor of Leadership, Leavey School of Business, Santa Clara University

About the Author

PETER BLOCK is an author and consultant whose work is about empowerment, stewardship, chosen accountability, and the reconciliation of community. He is the author of several best-selling books, including the first two editions of Flawless Consulting, Stewardship, Community, and The Empowered Manager. He is a partner in Designed Learning, a training company that offers his personally designed workshops that help to build the skills outlined in his books.