Foundations of Lodging Management by David K. HayesFoundations of Lodging Management by David K. Hayes

Foundations of Lodging Management

byDavid K. Hayes, Jack D. Ninemeier, Allisha A. Miller

Hardcover | February 28, 2011

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Written in an easy-to-read, easy-to-understand style, Foundations of Lodging Management, 2e explores how the lodging industry and the hotels in the industry operate. KEY FEATURES: With coverage of both small and large hotels, it addresses each department, including the front office, sales and marketing, housekeeping, maintenance and more! This edition features more on green initiatives and expanded discussion of revenue optimization.

Title:Foundations of Lodging ManagementFormat:HardcoverDimensions:456 pages, 11 × 8.4 × 0.8 inPublished:February 28, 2011Publisher:Pearson EducationLanguage:English

The following ISBNs are associated with this title:

ISBN - 10:0132560895

ISBN - 13:9780132560894


Table of Contents

1.¿¿¿¿¿ Introduction to the Lodging Industry

2.¿¿¿¿¿ The Structure of the lodging Industry

3.¿¿¿¿¿ Guest Service in the Lodging Industry

4.¿¿¿¿¿ Managing Lodging Operations

5.¿¿¿¿¿ Staffing the Lodging Operation

6.¿¿¿¿¿ The Front Office Department

7.¿¿¿¿¿ The Sales and Marketing Department

8.¿¿¿¿¿ The Housekeeping Department

9.¿¿¿¿¿ The Maintenance Department

10.¿ Food and Beverage Operations: Limited Service Hotels

11.¿ Food and Beverage Operations: Full-Service Hotels

12.¿ The Accounting Department

13.¿ Safety and Security

14.¿ Careers in the Lodging Industry