Four Seasons: The Story Of A Business Philosophy by Isadore SharpFour Seasons: The Story Of A Business Philosophy by Isadore Sharp

Four Seasons: The Story Of A Business Philosophy

byIsadore Sharp

Paperback | April 13, 2010

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How did a child of immigrants, starting with no background in the hotel business, create the world's most admired and successful hotel chain? And how has Four Seasons grown dramatically, over nearly a half century, without losing its focus on exceptional quality and unparalleled service?

Isadore Sharp answers these questions in his engaging memoir, which doubles as a powerful guide for leaders in any field. He recalls the surprising history of his company, starting with its roots in his father's small construction business, which Sharp joined after getting a degree in architecture. Shifting into hotels wasn't easy, and he learned by trial and error.

His breakthrough was a vision for a new kind of hotel, featuring superior design, top-quality amenities, and, above all, a deep commitment to service. Sharp realized that customers would gladly pay extra for a "home away from home" experience. But that would be possible only if everyone—from managers and supervisors to bellmen, servers, and housekeepers—was fully engaged. The front-line staff, who have the most contact with guests, can make or break a five-star reputation.

Readers will be fascinated to learn how Four Seasons does it, year after year, in more than 30 countries around the world.

Isadore (“Issy”) Sharp opened the Four Seasons hotel in 1960 on Jarvis Street in downtown Toronto. After a decade of trial and refinement Mr. Sharp created a single vision that today has made Four Seasons the leading luxury hotel operator exclusively focused on mid-size luxury hotels and resorts of exceptional quality. The child of Pol...
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Title:Four Seasons: The Story Of A Business PhilosophyFormat:PaperbackDimensions:320 pages, 8.4 × 5.6 × 0.8 inPublished:April 13, 2010Publisher:Penguin CanadaLanguage:English

The following ISBNs are associated with this title:

ISBN - 10:0143170880

ISBN - 13:9780143170884

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