From Our Editors
How the evolution of management and the revolution in quality are converging--and what it means for business and the nation. Building upon the principles of W. Edwards Deming, this landmark book takes management practice and the next phase of the Quality Revolution into the 21st century. 25 illustrations.
From the Publisher
Provides a coherent and concise synthesis of the best ideas being implemented today and the most promising ones taking shape for tomorrow. Aguide for managers. DLC: Total quality management.
From the Jacket
In the past decade, an increasingly global marketplace has driven companies to seek more effective ways to manage. The methodologies that emerged from this investigation include total quality management (TQM), continuous improvement, reengineering, time-based competition, visionary leadership, and many others. What is still missing, ho...