From Control to Drift: The Dynamics of Corporate Information Infrastructures by Claudio U. CiborraFrom Control to Drift: The Dynamics of Corporate Information Infrastructures by Claudio U. Ciborra

From Control to Drift: The Dynamics of Corporate Information Infrastructures

byClaudio U. Ciborra

Paperback | December 11, 2003

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Firms are investing considerable resources to create large information infrastructures able to fulfil their varied information-processing and communication needs. The more the drive towards globalization, the more such infrastructures become crucial. The 'wiring' of the corporation should bedone in a way that is aligned with its corporate strategy -- it is global and generates value.This book presents six in-depth case studies of large corporations -- AstraZeneca, IBM, Norsk Hydro, Roche, SKF, and Statoil -- which offer a rich picture of the main issues involved in information infrastructure implementation and management. Far from being a linear process, the use of theinformation infrastructure is in fact an open-ended process, in many cases out of control. Current management models and consulting advice do not seem to be able to cope with such a business landscape. This book provides the reader with interpretations and theories tha can foster a different understanding and approach. Thus, the economics of standards, complexity theory, and actor-network theory are harnessed to penetrate the issues emerging from the case studies and to generate a new conceptionof the information infrastructure that is relevant both for researchers and practitioners.
Claudio U. Ciborra is Professor of Information Systems at the London School of Economics. He is a leading researcher in the areas of information systems, management, and strategy. Affiliated to many leading European universities and research centres, he has conducted several international projects studying the impacts of IT on organiz...
Title:From Control to Drift: The Dynamics of Corporate Information InfrastructuresFormat:PaperbackDimensions:272 pages, 9.21 × 6.14 × 0.59 inPublished:December 11, 2003Publisher:Oxford University PressLanguage:English

The following ISBNs are associated with this title:

ISBN - 10:0199246637

ISBN - 13:9780199246632


Table of Contents

1. Claudio U. Ciborra and Ole Hanseth: IntroductionPart I: Theory2. Claudio U. Ciborra: A Critical Review of the Literature on the Management of Corporate Information Infrastructure3. Ole Hanseth and Kristin Braa: Globalization and 'Risk Society'4. Ole Hanseth: The Economics of Standards5. Eric Monteiro: Actor-Network TheoryPart II: Cases6. Bo Dahlbom, Ole Hanseth, and Jan Ljungberg: Conservative Success: Organization and Infrastructure Evolution at SKF7. Claudio U. Ciborra and Angelo Failla: Infrastructure as a Process: The Case of CRM in IBM8. Ole Hanseth and Kristin Braa: Who's in Control: Designers, Managers -- or Technology? Infrastructures at Norsk Hydro9. Eric Monteiro and Vidar Hepso: Infrastructure Strategy Formation: Seize the Day at Statoil10. Antonio Cordella and Kai A. Simon: Global and Local Dynamics in Infrastructure Deployment: The Astra Hassle Experience11. Claudio U. Ciborra: From Alignment to Loose Coupling: From MedNet to www.roche.com12. Bo Dahlbom: Postface: From Infrastructure to Networking

Editorial Reviews

`Review from previous edition Refreshing new scholarly ideas connected to everyday practice. A gold mine of theory and practice.'Chris Argyris