Fundamentals of Service Systems by Jorge CardosoFundamentals of Service Systems by Jorge Cardoso

Fundamentals of Service Systems

byJorge CardosoEditorHansj Fromm, Stefan Nickel

Hardcover | December 18, 2015

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This textbook addresses the conceptual and practical aspects of the various phases of the lifecycle of service systems, ranging from service ideation, design, implementation, analysis, improvement and trading associated with service systems engineering. Written by leading experts in the field, this indispensable textbook will enable a new wave of future professionals to think in a service-focused way with the right balance of competencies in computer science, engineering, and management.

Fundamentals of Service Systems is a centerpiece for a course syllabus on service systems. Each chapter includes a summary, a list of learning objectives, an opening case, and a review section with questions, a project description, a list of key terms, and a list of further reading bibliography. All these elements enable students to learn at a faster and more comfortable peace.

For researchers, teachers, and students who want to learn about this new emerging science, Fundamentals of Service Systems provides an overview of the core disciplines underlying the study of service systems. It is aimed at students of information systems, information technology, and business and economics. It also targets business and IT practitioners, especially those who are looking for better ways of innovating, designing, modeling, analyzing, and optimizing service systems.

Prof. Dr. Jorge Cardoso joined the Information System Group of the Department of Informatics Engineering of the University of Coimbra in 2009. He is also Lead Architect for Cloud Computing at the Huawei's European Research Centre in Munich.Prof. Dr. -Ing. Hansjörg Fromm was a director at the Karlsruhe Service Research Institute from 20...
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Title:Fundamentals of Service SystemsFormat:HardcoverDimensions:362 pagesPublished:December 18, 2015Publisher:Springer-Verlag/Sci-Tech/TradeLanguage:English

The following ISBNs are associated with this title:

ISBN - 10:3319231944

ISBN - 13:9783319231945

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Table of Contents

Foundations.- Electronic Services.- Service Innovation.- Service Design.- Service Semantics.- Service Analytics.- Service Optimization.- Service Co-Creation.- Service Markets.- Service Research.