Glass Jaw: A Manifesto For Defending Fragile Reputations In An Age Of Instant Scandal

May 5, 2016|
Glass Jaw: A Manifesto For Defending Fragile Reputations In An Age Of Instant Scandal by Eric Dezenhall
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about

In an age when scandal can destroy a company''s brand or anyone''s reputation in an instant-GLASS JAW is anArt of Warguide to modern crisis management.

In boxing terms, a tough-looking fighter who can''t take a punch is said to have a "glass jaw," and so it is these days with targets of controversy. Down the rabbit hole of scandal, the weak are strong and the strong are weak. Just consider this slate of recent reputational body blows: Toyota, Susan G. Komen, Paula Deen, Tiger Woods, Joe Paterno, BP, the Duke Lacrosse players, Lance Armstrong, and Anthony Weiner. GLASS JAW is a manifesto for these times, written by crisis management veteran Eric Dezenhall, who has spent three decades dealing with some of the most intense controversies, both known and . . . handled with discretion.

In the current digital age, the fundamental nature of controversy is viral, rendering once-mighty organizations and individuals powerless against scandal. In GLASS JAW, Dezenhall analyzes scandal and demystifies the paper tiger "spin" industry, offering lessons, corrective measures, and counterintuitive insights, such as:

  • How there really is no "getting ahead" of a bad story (and other clichés from the media)
  • The perils of navigating the "Fiasco Vortex"
  • The art (and transaction) of the public apology
  • Why a crisis is not an opportunity
  • The Nixon Fallacy: if only he had just said "I screwed up," the whole thing would have gone away (not a chance)
  • How you are the enemy: the self-sabotage of selfies, tweets, emailing before thinking, technology creep, the privacy vacuum, and the industrialization of leaking.


From the boardroom to the parenting messaging board, scandals erupt every day. GLASS JAW explains this changing nature of controversy and offers readers counterpunches to best protect themselves.

Eric is the author of nine books, including three non-fiction texts on crisis communications and corporate witch hunts, entitledDamage Control: How to Get the Upper Hand When Your Business is Under Attack(Portfolio, 2007) andNail ''Em! Confronting High Profile Attacks on Celebrities and Businesses(Prometheus Books, 1999)...
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Title:Glass Jaw: A Manifesto For Defending Fragile Reputations In An Age Of Instant Scandal
Format:Hardcover
Product dimensions:288 pages, 9.25 X 6.5 X 1.25 in
Shipping dimensions:288 pages, 9.25 X 6.5 X 1.25 in
Published:May 5, 2016
Publisher:Grand Central Publishing
Language:English
Appropriate for ages:All ages
ISBN - 13:9781455582976

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