Global Sourcing of Business and IT Services

Hardcover | November 14, 2006

byLeslie P. Willcocks, Mary C. Lacity

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This book is a reality check on the trends in global sourcing of information technology and business services. While the vision of global sourcing networks that are agile, effective and cost efficient is available it requires an immense amount of trial and error and detailed management. Written by two internationally recognized academics in the field, with expert contributions, it covers IT outsourcing, offshoring, business process outsourcing and netsourcing and includes cases and commentaries on best practices.

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This book is a reality check on the trends in global sourcing of information technology and business services. While the vision of global sourcing networks that are agile, effective and cost efficient is available it requires an immense amount of trial and error and detailed management. Written by two internationally recognized academi...

LESLIE P. WILLCOCKS is Professor of Information Systems at the London School of Economics. MARY C. LACITY is Professor of Information Systems at the University of Missouri, Research Affiliate at Templeton College, Oxford University and Doctoral Faculty Advisor at Washington University.

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Format:HardcoverDimensions:320 pages, 9.52 × 6.35 × 0.92 inPublished:November 14, 2006Publisher:Palgrave MacmillanLanguage:English

The following ISBNs are associated with this title:

ISBN - 10:0230006590

ISBN - 13:9780230006591

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Table of Contents

Customer and Supplier Learning on IT and Business Service Practices * Managing 54 Processes in the Sourcing Life Cycle * Retaining Nine Core Capabilities In-House * Assessing Twelve Supplier Capabilities * The Winner's Curse in IT Outsourcing: The Case of Esso * Outsourcing Human Resources: the Case of BAE Systems * Outsourcing Indirect Procurement: The Case of BAE systems * Managing Knowledge When Outsourcing: Cases in Financial Services * Offshoring of IT Work: 20 Practices * How Corporations E-Source * Application Service Provision & Risk Mitigation * The Future of Global Sourcing: Twelve Emerging Trends * Workbook Section: Readings & Assignments