Handling Customer Disconfirmations: A Model of the Service Provider's Response Process by Gaby MairamhofHandling Customer Disconfirmations: A Model of the Service Provider's Response Process by Gaby Mairamhof

Handling Customer Disconfirmations: A Model of the Service Provider's Response Process

As told byGaby Mairamhof

Paperback | July 15, 1996 | German

Pricing and Purchase Info

$82.78 online 
$90.95 list price save 8%
Earn 414 plum® points

Prices and offers may vary in store

Quantity:

In stock online

Ships free on orders over $25

Not available in stores

about

The service provider's decision process is seen from an information processing perspective. Based on individual and social psychology the author develops hypotheses about what happens in the service provider's mind within each process step.
Dr. Gaby Mairamhof ist Universitätsassistentin am Institut für Handel, Absatz und Marketing an der Universität Innsbruck, wo sie auch promovierte.
Loading
Title:Handling Customer Disconfirmations: A Model of the Service Provider's Response ProcessFormat:PaperbackPublished:July 15, 1996Publisher:Deutscher UniversitätsverlagLanguage:German

The following ISBNs are associated with this title:

ISBN - 10:3824463334

ISBN - 13:9783824463336

Reviews

Table of Contents

Potential determinants of service providers' behaviour in critical service encounter situations - Service provider's response to customer disconfirmation - Empirical exploration of the service provider's response process