Handling Difficult People: What to Do When People Try to Push Your Buttons by John TownsendHandling Difficult People: What to Do When People Try to Push Your Buttons by John Townsend

Handling Difficult People: What to Do When People Try to Push Your Buttons

byJohn Townsend

Paperback | April 19, 2009

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Let's face it, hard as we try, none of us can avoid contact with difficult people.  Some people just seem to savor unnecessary and unhealthy conflict; they don't seem to be happy unless they are driving those around them crazy.  Best-selling author and noted relationship expert, Dr. John Townsend, helps us better understand what makes "button pushers" act the way they do-and why they want to elicit a negative emotional and even behavioral response from us.  He challenges readers to take personal responsibility and stop responding to difficult people in ways that just don't work!  He then offers a whole new repertoire of responses, including specific guidance on body language and verbal scripts, which will allow us to confront and negotiate with "crazy-makers" on a brand new level.

Dr. John Townsend is a respected leadership consultant, psychologist, and New York Times bestselling author. Dr. Townsend is the founder of the Townsend Institute for Leadership and Counseling and the online digital platform Townsend NOW; he also conducts the Townsend Leadership program. He travels extensively for corporate consulting,...
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Title:Handling Difficult People: What to Do When People Try to Push Your ButtonsFormat:PaperbackDimensions:132 pages, 8 × 5 × 0.3 inPublished:April 19, 2009Publisher:Thomas NelsonLanguage:English

The following ISBNs are associated with this title:

ISBN - 10:1404175679

ISBN - 13:9781404175679

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