Health Services Marketing: A Practitioner's Guide

Paperback | October 19, 2007

byRichard K. Thomas

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For today's busy health care professional, clinical expertise is not enough: one also has to know the market. Even when a facility has its own marketing department, practitioners are regularly called on for input. From promotions to pricing, this book clearly and succinctly explains the range of marketing activities and techniques, so any health professional can learn to navigate this bewildering but increasingly important aspect of healthcare. Richard Thomas' step-by-step guide for developing a marketing plan and carrying out a successful campaign offers a hands-on approach to proven methods for staying a step ahead of the healthcare marketing game.

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For today's busy health care professional, clinical expertise is not enough: one also has to know the market. Even when a facility has its own marketing department, practitioners are regularly called on for input. From promotions to pricing, this book clearly and succinctly explains the range of marketing activities and techniques, so ...

From the Jacket

For today's health care professional, clinical expertise is not enough-one has to know the market. Even when a facility has its own marketing department, practitioners are regularly called on for their input. Health Services Marketing: A Practitioner's Guide clearly and succinctly explains the range of marketing activities and techniqu...

Richard K. Thomas is Vice President of the Health Management Associates, Memphis, TN. He is also Associate Professor at the University of Tennessee Health Science Center. Thomas has authored a recent academic treatment of marketing and healthcare: Marketing Health Services (2004, Health Administration Press). He is also author of Healt...

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Format:PaperbackDimensions:176 pages, 9.25 × 6.1 × 0.04 inPublished:October 19, 2007Publisher:Springer New YorkLanguage:English

The following ISBNs are associated with this title:

ISBN - 10:0387736042

ISBN - 13:9780387736044

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Extra Content

Table of Contents

1. Introduction to Healthcare Marketing.- 2. The Basics of Marketing.- 3. The Marketing Process.- 4. Marketing Research.- 5. Marketing Planning.- 6. Healthcare Products and Customers.- 7. Paying the Marketing Freight.- 8. Market Positioning and Strategy Development.- 9. Choosing Among Promotional Options.- 10. Social Marketing.- 11. The New Healthcare Marketing.- 12. Measuring the Effectiveness of Marketing.- 13. Becoming a Healthcare Marketing "Hero".

Editorial Reviews

From the reviews:"Thomas details marketing activities and techniques for health care practitioners and administrators in for-profit and non-profit organizations. He presents basic concepts of marketing and ways to implement a marketing initiative, including the process, research, planning, healthcare products and customers, positioning and strategy development, financial aspects, choosing among promotional options, social marketing, new approaches, and measuring effectiveness. . Checklists, forms, questionnaires, and other materials are provided." (www.booknews.com, April, 2008)"This easy to comprehend book describes the tactics and strategy required to effectively market products and services in the healthcare industry. . the book is written for students, residents, and practitioners who all would benefit from the simple discussion of marketing practices. . for marketing communications professionals, the history and complexities of the health industry provided in the book are very useful as a foundation." (Lawrence M. Leber, Doody's Review Service, March, 2009)