Hotel Front Office: Operations and Management

Paperback | August 1, 2009

byJ. R. Tewari

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Hotel Front Office is a comprehensive textbook specially designed to meet the needs of undergraduate degree/diploma students of hotel management and hospitality courses. It explores the core concepts of front office operations and management and uses numerous examples, photographs, flowcharts,formats, and illustrations to explain them. Divided into three parts, the first part on The Hospitality Industry gives an introduction to the hospitality industry and then acquaints the readers with the classification and organization of hotels. The second part on Front Office Operations explains front office organization, internal andexternal communication and room tariff. The guest cycle, which includes the stages of pre-arrival (reservation), arrival (registration), stay (guest services), and departure (check out and settlements), is explained in detail. This section also includes chapters on front office accounting, nightauditing, safety and security of guests, and computer applications in front office. The final section on Front Office Management imparts an understanding of the key managerial concepts like yield management and forecasting to help generate optimum revenue; evaluation of hotel performance; andpreparation of budgets. Contemporary issues like human resource management, environment management, and total quality management are also explored in this section. Students of hospitality studies will find this book useful for its coverage of the key concepts of front office operations and management explained through industry-related examples, flowcharts, tables, formats, and photographs. With its practice-oriented approach, the book would also be useful tofront office professionals.

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Hotel Front Office is a comprehensive textbook specially designed to meet the needs of undergraduate degree/diploma students of hotel management and hospitality courses. It explores the core concepts of front office operations and management and uses numerous examples, photographs, flowcharts,formats, and illustrations to explain them....

J. R. Tewari is faculty/trainer at the Babu Banarsi Das National Institute of Technology and Management, Lucknow. He has completed his MSc in Hotel Management and Masters in Tourism Management and has been teaching hotel management for the last eight years and also has industry experience. He has attended various faculty development p...

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Format:PaperbackDimensions:532 pages, 10 × 7.5 × 0.68 inPublished:August 1, 2009Publisher:Oxford University PressLanguage:English

The following ISBNs are associated with this title:

ISBN - 10:019569919X

ISBN - 13:9780195699197

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Table of Contents

Part I - The Hospitality Industry1. Introduction to Hospitality Industry2. Classification of Hotels3. Hotel OrganizationPart II - Front Office Operations4. Front Office Organization5. Front Office Communications6. Room Tariff7. Guest Cycle and Room Reservations8. Registration9. Guest Services10. Check Out and Settlement11. Front Office Accounting12. Night Auditing13. Safety and Security of Hotel Guest14. Computer Applications in Front OfficePart III - Front Office Management15. Yield Management and Forecasting16. Evaluating Hotel Performance17. Budgeting Sales and Marketing18. Human Resource Management19. Environment Management20. Total Quality Management