Hotel Housekeeping: Operations and Management (includes DVD)

Book & Toy | August 17, 2015

byG. Raghubalan, Smritee Raghubalan

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The third edition of Hotel Housekeeping continues to provide a comprehensive and lucid coverage of the subject. The book explores the key elements of housekeeping as also its theoretical foundations and techniques of operations: the structure and layout of the housekeeping department, housekeeping inventory, guest room layout and maintenance, flower arrangement, and interior decoration. Beginning with an overview of the hospitality industry and the housekeeping department, the book discusses in detail management of housekeeping personnel, contracts and outsourcing, planning and daily routines, cleaning, supervision, control desk activities, budgeting, textiles, linen and laundryoperations, and uniforms. It goes on to discuss important issues in housekeeping, such as safety and security, pest control and waste disposal, interior decoration, and facility planning and facilities management. Finally, it discusses facilities planning and facilities management, interiordesigning, guest room renovation, horticulture, and preparations for a new property.

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From the Publisher

The third edition of Hotel Housekeeping continues to provide a comprehensive and lucid coverage of the subject. The book explores the key elements of housekeeping as also its theoretical foundations and techniques of operations: the structure and layout of the housekeeping department, housekeeping inventory, guest room layout and maint...

G. Raghubalan is Head of Human Resources and Training at Janana Investment LLC, UAE, which operates American brands such as Applebees and Rocky Mountain. He has around 25 years of experience in Hospitality Industry operations, human resources, training, and academics. Previously, he has headed HR and Training at the La Brioche chain o...

other books by G. Raghubalan

Format:Book & ToyDimensions:772 pages, 9.69 × 7.44 × 0.1 inPublished:August 17, 2015Publisher:Oxford University PressLanguage:English

The following ISBNs are associated with this title:

ISBN - 10:0199451745

ISBN - 13:9780199451746

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Table of Contents

Preface1. The Hotel Industry - An Overview2. The Housekeeping Department3. Managing Housekeeping Personnel4. Contracts and Outsourcing5. Planning Housekeeping Operations6. Daily Routines and Systems7. Housekeeping Inventories8. Composition, Care, and Cleaning of Different Surfaces9. Hotel Guestrooms10. Standard Contents of a Guestroom11. Cleaning Guestrooms12. Cleaning Public Areas13. Supervision in Housekeeping14. Housekeeping Control Desk15. Budgeting for Housekeeping Expenses16. Textiles17. Linen and Laundry Operations18. Uniforms19. Sewing Room20. Safety and Security21. Ergonomics in Housekeeping22. Pest Control and Waste Disposal23. Internal Environment24. Interior Designing25. Interior Decoration26. Facilities Planning and Facilities Management (new chapter)27. Hotel Renovation28. Flower Arrangement29. Horticulture30. Ecotels31. New Property Operations32. Changing Trends in Housekeeping