Hotel Operations Management

Paperback | December 30, 2005

byDavid K. Hayes, Jack D. Ninemeier

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Describing in great depth and detail all areas of hotel administration, this accurate book provides an up-to-date and comprehensive examination of the responsibilities of a hotel general manager. It shares with readers the procedures effective managers use to ensure their hotel¿s–and their own–ultimate success. KEY TOPICS This unique approach addresses all of the operating departments of a full-service hotel–Human Resources, Controller, The Front Office, Housekeeping, Food and Beverage, Safety and Property Security, Sales and Marketing, Facility Engineering and Maintenance–from the viewpoint of the General Manager. It also explores franchise agreements and management contracts, purchasing a hotel, and career opportunities. For current and future hotel general managers, and hotel department heads–i.e., executive housekeepers, directors of sales, controllers, and front office managers.

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From the Publisher

Describing in great depth and detail all areas of hotel administration, this accurate book provides an up-to-date and comprehensive examination of the responsibilities of a hotel general manager. It shares with readers the procedures effective managers use to ensure their hotel¿s–and their own–ultimate success. KEY TOPICS This unique approach addresses all of the operating departments of a full-...

From the Jacket

Describing in great depth and detail all areas of hotel administration, this accurate book provides an up-to-date and comprehensive examination of the responsibilities of a hotel general manager. It shares with readers the procedures effective managers use to ensure their hotel¿s-and their own-ultimate success.KEY TOPICSThis unique approach addresses all of the operating departments of a full-serv...

Format:PaperbackDimensions:592 pages, 9.9 × 7.9 × 1.4 inPublished:December 30, 2005Publisher:Pearson EducationLanguage:English

The following ISBNs are associated with this title:

ISBN - 10:0131711490

ISBN - 13:9780131711495

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Extra Content

Table of Contents

Chapter 1 - The Hotel Industry: Overview and Professional Career Opportunities

 

Chapter 2 - The Hotel General Manager

 

Chapter 3 - Management, Supervision and Service Skills for the G.M.

 

Chapter 4 - Human Resources

 

Chapter 5 - Accounting


Chapter 6 - Revenue Management


Chapter 7 - Sales and Marketing


Chapter 8 - The Front Office


Chapter 9 - Housekeeping

 

Chapter 10 - Food and Beverage


Chapter 11 - Facility Engineering and Maintenance


Chapter 12 - Safety and Property Security

 

Chapter 13 - Franchise Agreements and Management Contracts


Chapter 14 - Purchasing a Hotel


Chapter 15 - Managing in the Global Hotel Industry