Hotel Operations Management by David K. HayesHotel Operations Management by David K. Hayes

Hotel Operations Management

byDavid K. Hayes, Jack D. Ninemeier

Paperback | December 30, 2005

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Describing in great depth and detail all areas of hotel administration, this accurate book provides an up-to-date and comprehensive examination of the responsibilities of a hotel general manager. It shares with readers the procedures effective managers use to ensure their hotel¿s–and their own–ultimate success. KEY TOPICS This unique approach addresses all of the operating departments of a full-service hotel–Human Resources, Controller, The Front Office, Housekeeping, Food and Beverage, Safety and Property Security, Sales and Marketing, Facility Engineering and Maintenance–from the viewpoint of the General Manager. It also explores franchise agreements and management contracts, purchasing a hotel, and career opportunities. For current and future hotel general managers, and hotel department heads–i.e., executive housekeepers, directors of sales, controllers, and front office managers.
Title:Hotel Operations ManagementFormat:PaperbackDimensions:592 pages, 9.9 × 7.9 × 1.4 inPublished:December 30, 2005Publisher:Pearson EducationLanguage:English

The following ISBNs are associated with this title:

ISBN - 10:0131711490

ISBN - 13:9780131711495


Table of Contents

Chapter 1 - The Hotel Industry: Overview and Professional Career Opportunities


Chapter 2 - The Hotel General Manager


Chapter 3 - Management, Supervision and Service Skills for the G.M.


Chapter 4 - Human Resources


Chapter 5 - Accounting

Chapter 6 - Revenue Management

Chapter 7 - Sales and Marketing

Chapter 8 - The Front Office

Chapter 9 - Housekeeping


Chapter 10 - Food and Beverage

Chapter 11 - Facility Engineering and Maintenance

Chapter 12 - Safety and Property Security


Chapter 13 - Franchise Agreements and Management Contracts

Chapter 14 - Purchasing a Hotel

Chapter 15 - Managing in the Global Hotel Industry