Housekeeping By Design: Hotels And Labor

Paperback | October 17, 2016

byDavid Brody

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One of the great pleasures of staying in a hotel is spending time in a spotless, neat, and organized space that you don’t have to clean. That doesn’t, however, mean the work disappears—when we’re not looking, someone else is doing it.

With Housekeeping by Design, David Brody introduces us to those people—the housekeepers whose labor keeps the rooms clean and the guests happy. Through unprecedented access to staff at several hotels, Brody shows us just how much work goes on behind the scenes—and how much management goes out of its way to make sure that labor stays hidden. We see the incredible amount of hard physical work that is involved in cleaning and preparing a room, how spaces, furniture, and other objects are designed to facilitate a smooth flow of hidden labor, and, crucially, how that design could be improved for workers and management alike if front-line staff were involved in the design process. After reading this fascinating exposé of the ways hotels work—or don’t for housekeepers—one thing is certain: checking in will never be the same again.

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From the Publisher

One of the great pleasures of staying in a hotel is spending time in a spotless, neat, and organized space that you don’t have to clean. That doesn’t, however, mean the work disappears—when we’re not looking, someone else is doing it. With Housekeeping by Design, David Brody introduces us to those people—the housekeepers whose labor ke...

David Brody is associate professor of design studies at Parsons School of Design, the New School. He is the author of Visualizing American Empire: Orientalism and Imperialism in the Philippines, also published by the University of Chicago Press, and coeditor of Design Studies: A Reader.
Format:PaperbackDimensions:216 pages, 9 × 6 × 0.6 inPublished:October 17, 2016Publisher:University of Chicago PressLanguage:English

The following ISBNs are associated with this title:

ISBN - 10:022638912X

ISBN - 13:9780226389127

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“Design scholar and unabashed hotel fan Brody serves up a wonderfully readable mix of personal anecdote, historical overview, theoretical analysis, and ethnography in a perceptive study of the ‘invisible work’ of housekeeping.”