How to Share Good or Bad News by E-mail by Natalie Canavor

How to Share Good or Bad News by E-mail

byNatalie Canavor, Claire Meirowitz

Kobo ebook | January 15, 2010

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This Element is an excerpt from T he Truth About the New Rules of Business Writing (ISBN: 9780137153152) by Natalie Canavor and Claire Meirowitz. Available in print and digital formats.


How to deliver good news more successfully--and deliver bad news in the most positive, productive, and useful way possible.


Everything you write, even a garden-variety e-mail, has a psychological impact. When you read a message, the physical cues--tone of voice, expression, body language--are missing. So, your innocent e-mail might send an entirely different message than what you meant. Here’s an example of how to think through your choices in crafting a bad-news message....

Title:How to Share Good or Bad News by E-mailFormat:Kobo ebookPublished:January 15, 2010Publisher:Pearson EducationLanguage:English

The following ISBNs are associated with this title:

ISBN - 10:013215952X

ISBN - 13:9780132159524