Improving Performance in Service Organizations: How to Implement a Lean Transformation by Joyce Ann MillerImproving Performance in Service Organizations: How to Implement a Lean Transformation by Joyce Ann Miller

Improving Performance in Service Organizations: How to Implement a Lean Transformation

byJoyce Ann Miller, Tatiana Bogatova, Bruce Carnohan

Paperback | June 15, 2011

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Improving Performance in Service Organizations guides professionals through the application of lean concepts and methods in the service sector. Agencies can use this innovative approach to analyze operations and determine ways to eliminate activities that are wasteful and add no value to theservices delivered. Service organizations that undergo a lean transformation optimize the use of time and money associated with operations and ensure that scarce resources are allocated to the activities that produce the greatest value for clients served. Using a lean lens within the context of theorganization's goals and mission taps into the latent energy and innovative ideas of personnel and releases resources trapped in a vicious cycle of wasted work efforts. By applying the lean concepts, methods, and tools introduced in this book and creating a culture of continuous improvement, serviceorganizations can increase effectiveness and improve accountability for the funding they receive.This book is also well suited for academic courses in quality improvement/business operations management in business and/or social service programs.
Joyce Ann Miller (Ph.D, Kent State University and University of Akron) is a sociologist specializing in evaluation research and social policy. She established KeyStone Research Corporation (KSRC) in 1980 and has more than thirty years of experience in providing research and organizational development services to organizations in the se...
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Title:Improving Performance in Service Organizations: How to Implement a Lean TransformationFormat:PaperbackDimensions:256 pages, 10.91 × 8.39 × 0.51 inPublished:June 15, 2011Publisher:Oxford University PressLanguage:English

The following ISBNs are associated with this title:

ISBN - 10:0190616288

ISBN - 13:9780190616281

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