Improving Public Services: International Experiences in Using Evaluation Tools to Measure Program…

Hardcover | February 3, 2017

EditorDouglas J. Besharov, Karen J. Baehler, Jacob Alex Klerman

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The government performance movement has been in full swing for decades around the world. So, why do so many public programs and organizations continue to underperform? A major reason is that measuring the types of performance that people value most - real outcomes for citizens - continues tobe an elusive goal. And why is performance measurement so difficult? Because performance managers have not taken full advantage of the tools and knowledge available in the field of program evaluation; the worlds of performance measurement and program evaluation have much to learn from each other,but they remain largely separate for reasons of history, politics, and inertia.Improving Public Services spotlights recent advances in the theory and practice of performance measurement with potential to bridge the divide. As the text's essays, case studies, and comparative analyses demonstrate, many of the challenges to outcome-based performance measurement are similar acrossnational and cultural boundaries. And many of these challenges are amenable to solutions drawn from program evaluation, especially program theory as captured in logic models. Key issues addressed include designing and implementing high-performance contracts, using administrative data to measure performance and evaluate program effectiveness, minimizing the unintended consequences of performance-based incentive schemes, measuring qualities of governance as well as servicedelivery, and fitting performance systems to different institutional settings. The authors offer insights relevant to charitable organizations, private service providers, international bodies, municipalities, states, and national governments in developed, developing, and transitional countries. Asthe global debate over performance management rages on, this volume points to promising directions for future research and practice at the intersection of program evaluation and outcome-based public management.

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The government performance movement has been in full swing for decades around the world. So, why do so many public programs and organizations continue to underperform? A major reason is that measuring the types of performance that people value most - real outcomes for citizens - continues tobe an elusive goal. And why is performance me...

Douglas J. Besharov, JD, is the Norman and Florence Brody Professor at the University of Maryland School of Public Policy, where he teaches courses on poverty, welfare, children and families, policy analysis, program evaluation, and performance management. He is also a senior fellow at the Atlantic Council, where he leads a program in ...
Format:HardcoverDimensions:368 pages, 9.25 × 6.12 × 0.98 inPublished:February 3, 2017Publisher:Oxford University PressLanguage:English

The following ISBNs are associated with this title:

ISBN - 10:0190646055

ISBN - 13:9780190646059

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